More jobs:
Customer Success Manager
Job in
Tonbridge, Kent County, TN9, England, UK
Listed on 2026-05-28
Listing for:
Brook Street
Full Time
position Listed on 2026-05-28
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep, Client Relationship Manager -
Business
Customer Success Mgr./ CSM, Business Administration, Client Relationship Manager
Job Description & How to Apply Below
Salary: Circa £40,000 per annum
Hours: 37.5 hours per week, from 8.30am to 5.00pm Monday to Thursday and 8.30 to 4.30pm on Friday, with an hour for lunch (unpaid) each day
Benefits- 20 days + 8 bank holidays, rising to 25 days through length of service
- Pension
- Free parking
- Flexible working
- Birthday off each year
- Training and career development
- Social events and much more...
- 3 years' experience in a Customer Success/Account Management or B2B Client Services position, ideally within wholesale/retail or distribution
- Degree in Business/Marketing or Communications (not essential)
- Strong management experience
Within this position you will be the primary contact for all Customers and Sales Reps, and you will be responsible for some of the following duties.
Responsibilities- Act as the main point of contact for key customers, understanding their needs and product usage
- Support sales reps on-boarding new customers
- Monitor order fulfilment, delivery schedules, stock availability
- Upsell and cross-sell products based on customers' buying behaviour/data
- Manage and distribute customer enquiries, complaints and escalations
- Work with sales, warehouse and procurement
- Direct line management of 2 Customer Service Administrators and 1 Sales Assistant
If you would like to apply for this position then please send your CV across today.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
#J-18808-LjbffrNote that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×