Customer Service Administrator

Customer Service Administrator (4-Months)

Looking for a role where no two days are the same?

If you thrive in a fast-paced environment, enjoy helping customers, and take pride in solving problems, this could be the perfect opportunity for you. Join a busy and growing business during its peak trading period and play a key role in delivering an exceptional customer experience.

Become an Essential Part of a Busy Customer Service Team

As a Customer Service Administrator, you'll be the first point of contact for customers, supporting with order enquiries, delivery updates, and resolving issues efficiently. You'll work closely with internal departments and external partners to ensure customers receive a seamless service from start to finish.

This role is ideal for someone who is organised, proactive, and enjoys working as part of a collaborative team.

What You'll Be Doing

• Responding to customer enquiries via phone, email, and internal systems.
• Investigating and tracking customer orders and delivery queries.
• Managing claims relating to lost, delayed, or damaged parcels.
• Liaising with carriers and internal teams to resolve issues quickly.
• Keeping customer records and systems accurate and up to date.
• Providing regular update...