1st Line Support Engineer

Depending on your experience and qualifications.

You will be based at our Paddock Wood office.

We may ask you to be flexible on this, but we do pay overtime.

Working at Select Technology isn’t just another 9-5 job. We’re not your usual corporate IT company – we’re a friendly bunch of team players that like to get the job done to a great standard and have some fun along the way. And pizza, lots of pizza.

We are super busy at the moment, taking on lots of new customers and growing the business even more over the next few years. That means we’re looking for some more superstars to come and work on our Service Desk and support our lovely customers.

That’s where you come in…

• Provide expert 1st line support to our clients whilemaintainingthe organisation’s standards of technicalproficiencyand customer service. Offer thorough ITassistancefor technical matters related to Microsoft core business applications and operating systems.
• Work towards, and help drive, both your own and the team’sobjectivesand KPI targets, contributing to our shared success.
• Keep precise system and client records, consistently ensuring service quality and compliance. Record all work in the helpdesk for transparency and business continuity.
• Demonstrate excellent teamwork and clear, proactive communication both internally and with our clientsto ensure seamless service delivery.
• Carry out installation tasks, including setting up PCs, routers, printers, and AV equipment, ensuring every deployment aligns withour best practice standards for reliability and efficiency.
• Communicate effectively with clients, keeping them informed of support ticket progress, upcoming changes, or planned service outages.
• Collaborate closely with colleagues tomaintainopen lines of communication and a unified approach to problem-solving within Select Technology.
• Escalate service requests that require engineer-level expertise, ensuringtimelyand effective resolution in line with our escalation processes.
• Demonstrate a clear understanding of, and adherence toestablishedserviceprocesses, ensuring every action meets our operational standards.
• Keep customer satisfaction and operational effectiveness at the heart of everything you do.

• Proven 1st line IT support experience:
  Demonstrable background in providing desktop, networking, and infrastructure support within fast-moving business environments.
• Team player: A collaborative mindset, always ready toassistcolleagues and foster a positive team culture.
• Stay ahead of the curve with industry best practices and emerging technologies.
• Support, configure, and troubleshoot Microsoft technologies (Windows OS, Microsoft 365 Cloud, Office Applications).
• Basic network fundamentals knowledge including LAN, DNS & DHCP.
• Proven system administration tasks and user access management (Active Directory, Azure Active Directory, Microsoft 365).
• Provide installation and support for hardware, end-user devices, and peripherals.
• Relevant qualifications:
  Training and certifications in Microsoft 365, Networking, areadvantageousbut not mandatory. Above all,a strong desireto learn and develop professionally is essential.
• Outstanding interpersonal skills:
  Clear and confident communication over the phone, effective listening, and a commitment to delivering excellent customer service.
• Technical troubleshooting ability: A proven talent for resolving technical issues efficiently, supporting both clients and team members.
• Proactive and self-motivated:
  Capable of working independently, thriving in a dynamic environment, and taking initiative to overcome daily challenges.
• Passionate about technology and service excellence: A genuine enthusiasm for technology and an unwavering…