Housekeeper & Server

Salary: £11,934.00 per annum, plus benefits

Hours: Monday, Wednesday and Friday, 9.30am-2.30pm (18 hours per week)

First Port is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland.

With over four decades of experience and over 3,100 employees, First Port works with developers, investors, freeholders and over 1,600 Resident Management Companies.

First Port is a member of the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, First Port is an accredited Safe Agent and belongs to The Property Ombudsman.

• Vacuum, dust and spot clean all common areas, hallways and patios, paying special attention to the main entry area. Specific items to check are carpets, plants, pictures, railings, windows and light fixtures.
• Deep clean communal areas and apartments as needed.
• Follow sanitation and safety procedures.
• Complete any other tasks as required by our customers following appropriate training guidelines.

• Customer service - a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
• Communication - a natural communicator, with the ability to resolve issues and complaints effectively
• Health & Safety - an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations
• IT - able to operate Microsoft Office applications, and confident in learning new systems
• Administration - organised, methodical and experience of keeping accurate records
• Personal - an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team oriented, and innovative.

Our customers deserve the best and the same applies to our people. We’ll provide you with all the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.

We’re committed to promoting diversity at First Port and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.