Broking Service Manager

Broking Service Manager – The Ardonagh Group

We’re on the hunt for a talented Insurance Broking Services Manager who uses their knowledge and experience of the Insurance Industry to lead a team and build strong, trusted, and profitable client and customer relationships.

• Day‑to‑day management of the Commercial team and support of the Commercial Team book of business.
• Ensure Account Handlers undertake accurate processing of renewals and work within company processes and procedures.
• Management administration for Account Handlers (holidays, sickness, absence).
• Recruitment and interview process, implementation of training procedures for new starters within the team.
• Deal with performance issues for the team and conduct matters quickly and appropriately.
• Setting of personal training plans and carrying out appraisals for direct reports.
• Provide a quality service to existing clients: advise, review, arrange and secure appropriate cover at a competitive premium.
• Deal with new business, mid‑term adjustments and renewals in the relevant markets according to company terms and conditions.
• Deal with telephone enquiries promptly, referring the query to the appropriate person when the enquiry falls outside your own knowledge and experience.

• Extensive insurance broking experience – able to offer a complete commercial experience to existing customers.
• Excellent relationships skills, enthusiasm and problem‑solving ability.
• Ability to prioritise and organise own workload to meet deadlines.
• Team leader or people management experience would be advantageous.
• Relevant commercial insurance and client relationship experience.

Equal Employment Opportunity

The Ardonagh Group is an equal opportunities employer and is committed to a working environment that is free from discrimination, inclusive, and empowering our people to bring their whole self to work and reach their full potential.

Employment checks will be conducted prior to commencement: verification of recent employment, address, credit history and standard criminal record check.

Please note:

We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No agencies please.