Field Service Scheduler. Paddock Wood LilyLifestyle

Scheduler

Location:

Mid Kent (Hybrid 2 days office 3 days homes)
Salary: £25,000 £ 27,000

A great opportunity has risen for an experienced scheduler to join my client based in Mid Kent, the role is to ensure all installations/maintenance/fault calls are prioritised and booked to enable engineers to fulfil the service level agreements.

Duties include:

• To log all new reactive call outs within 4 hours of receiving and schedule within specified SLA
• Schedule all installation works raised by Sales Support team and liaise with customer on required dates
• Provide the engineering team with all relevant information to complete their jobs
• Using SAP to plan and prioritise the engineers workload on a daily basis for installation, reactive and maintenance work.
• Assisting engineers with any issues at site, contacting customers to ensure they can gain access and complete necessary works
• Take customer phone calls into the Service Delivery team and assist customers as necessary
• Liaise with new and existing customers to plan and inform them of any works being undertaken advising of any changes to arranged dates where necessary.
• Regular review of in-house reports to ensure all processes are completed

The right candidate will have/ be:

• Previous experience in a customer service role essential
• Good knowledge of UK geography essential
• Experience of scheduling a team of field engineers essential

If you feel you meet the above criteria, please apply for immediate consideration!