Fulfilment Manager

About us…

smol is on a mission to change the face of consumer brands and businesses by bringing super effective, eco-friendly products at value for money prices. We believe everyone should be able to make easy swaps that are better for them, the planet, and their pockets.

Since launch, smol has taken the household cleaning market by storm. We are already the fastest growing and most positively reviewed brand in the laundry, dishwash, fabric conditioner and surface spray categories and we’ve got so much more planned.

Having received Series B investment in 2021 and B Corp certification at the end of 2023, our team is focused on combining fast growth with being a force for positive change and impact in all that we do.

As a Fulfilment Manager at smol, you are a vital member of our site management team, responsible for the day-to-day excellence of our fulfilment operations. This role balances strategic oversight with hands-on leadership. You will lead, empower, and mentor the Fulfilment Team to meet key KPIs and drive operational growth. Working closely with the Head of Operations, you’ll champion a culture of Care, Fairness, and Curiosity while ensuring our processes remain safe, inclusive, and efficient as we continue to scale our mission.

This is a site-based role requiring daily presence at our warehouse facility to lead our Fulfilment Team.

• Monitor and maintain fulfilment line productivity and manage the order & dispatch portal efficiently.
• Liaise with the cloud software team and smol tech team to proactively upscale any order handling issues.
• Daily opening/closing of the site as required.
• Collaborate with on-site and wider leadership teams on projects to evolve our fulfilment approach and support business growth.

• Plan and manage people resources to meet daily fulfilment needs efficiently.
• Create regular reports and communicate with the leadership team daily on fulfilment outputs, quality, and forward planning.
• Set up daily KPIs to measure and monitor operational performance and adapt strategies in collaboration with the Head of Operations.

• Drive improvement by sharing ideas, feedback, and updates across the fulfilment team and Supply Chain operations.
• Develop and maintain SOPs, work instructions, and visual guides for all fulfilment team activities.

• Lead, manage, and support the team through the employee lifecycle, including recruitment, absence management, performance reviews, mentoring, and guidance to foster a high-performance, engaging culture.
• Ensure the team has the right skills and knowledge by identifying and addressing learning needs.
• Lead investigations, grievance, and disciplinary meetings as required.
• Set clear, measurable objectives and delegate tasks effectively to ensure workload balance and the timely achievement of targets.
• Provide and seek feedback from the team, encouraging a culture of continuous learning and improvement.

• Develop and deliver the highest standards of health and safety across the site.
• Ensure health and safety guidelines are followed at all times to maintain a safe work environment for everyone.
• Perform any other reasonable duties as required to meet the needs of the business.

• Ensure that work reflects our values as a B Corp company and our internal company values of ‘Care, Fairness, and Curiosity.’
• Act as an ambassador for smol both inside the business and externally with our stakeholders.
• Drive an inclusive and values-led approach to the work, ensuring that talent and ideas are nurtured and shared.
• Champion diversity, equity, and inclusion (DEI), supporting the workplace to remain a fair and empowering environment for all.

• Previous experience in an active fulfilment/dispatch environment, ideally in a hands-on B2C FMCG leadership role - although other industries will be considered.
• Strong experience and confidence in the use of cloud-based technologies and IT hardware & software.
• Excellent communication skills with the ability to inspire others and manage difficult conversations.
• Strong…