Customer and Trading Manager

Responsibilities

• Lead a team overnight to deliver all replenishment activities across the store, prioritising deliveries, organising the warehouse and replenishing shelves.
• Run the full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store.
• Ensure that standards are brilliant come morning so the store is ready to serve customers.
• Manage people, including performance, capability, disciplinary actions, scheduling and pay accuracy.

Night shift hours are from 22:00 to 08:00, with full‑time hours over 4 nights each week and a £4,500 premium on top of your base salary.

• Comfortable with night shift work and adaptable to the physical and mental impact of these shifts.
• Previous line management responsibilities in a fast‑paced, operational environment.
• Resilience to deal with both the mental and physical demands of working nights.
• Provides brilliant customer service and coaches a team to do the same.
• Has previous experience delivering and monitoring KPI’s or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee relations issues.
• Leads operations and is comfortable doing this alone in the absence of more senior management.
• Puts inclusivity at the heart of everything they do and has a track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast‑paced, customer‑facing environment – motivated others, drove performance, and kept operations running smoothly.
• Operational leadership skills – taken responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs – sales, availability, customer satisfaction or colleague engagement.
• Has managed employee relations issues, including performance and absence management.
• Desirable: has worked night shifts in a high‑volume, operational environment – adapted to the physical and mental demands and created a safe, supportive atmosphere for the team during out‑of‑hours trading.

Salary will depend on experience, store size, complexity and location.

• Discount card – 10% discount off your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks, increasing to 15% on Fridays and Saturdays.
• Annual bonus scheme based on performance.
• Free food and hot drinks for colleagues in all stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – match 4‑7.5% of your pension contributions.
• Sainsbury’s share scheme – build up an investment at discounted rates.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Colleague networks – connect with like‑minded people.
• Cycle to Work scheme – hire a bike and equipment, saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.