Bathroom & Wellness Specialist

Towns Bathrooms is growing, and we’re looking for a brilliant Bathroom & Wellness Specialist to join us for the next chapter.

We’re an independent, award-winning bathroom business based in Tonbridge. Since starting in 2011, we’ve built our reputation on exceptional products, thoughtful design and, most importantly, genuinely looking after our customers.

Now we’re taking another exciting step forward.

We’re expanding into significantly larger premises and creating a completely new Bathroom & Wellness showroom
, bringing together beautiful bathrooms, steam rooms, saunas, spas and wellness products in an inspiring environment.

We’re looking for the right person to help us bring that vision to life.

Towns Bathrooms – Tonbridge, Kent

Full time | Sunday to Thursday

Help us create something special

Towns Bathrooms is growing, and we’re looking for a brilliant Bathroom & Wellness Specialist to join us for the next chapter.

We’re an independent, award-winning bathroom business based in Tonbridge. Since starting in 2011, we’ve built our reputation on exceptional products, thoughtful design and, most importantly, genuinely looking after our customers.

Now we’re taking another exciting step forward.

We’re expanding into significantly larger premises and creating a completely new Bathroom & Wellness showroom
, bringing together beautiful bathrooms, steam rooms, saunas, spas and wellness products in an inspiring environment.

We’re looking for the right person to help us bring that vision to life.

This is an active, customer-focused role for someone who loves talking to people, understands what exceptional service feels like and gets excited about helping customers create spaces they’ll love for years to come.

You’ll guide customers through their complete journey—from the first conversation and initial ideas to designing, specifying and ordering their new bathroom or wellness space.

You’ll be responsible for:

• Welcoming customers and creating an exceptional showroom experience
• Asking the right questions to understand what each customer wants to achieve
• Designing beautiful, practical bathrooms and wellness spaces
• Presenting products, ideas and tailored solutions with confidence
• Preparing accurate quotations and proactively following up opportunities
• Building strong, lasting relationships with customers
• Confidently asking for the order and turning great conversations into sales
• Developing your knowledge of our premium bathroom and wellness brands
• Helping to maintain beautiful and inspiring showroom displays
• Working closely with the wider team to deliver an outstanding customer journey
• Building your expertise in steam, sauna, spa and home wellness
• Playing an important part in the continued growth of the business

You’ll receive product and design training, so bathroom industry experience isn’t essential for the right person .

Experience in bathrooms, kitchens, interiors, design, premium retail, property or consultative sales would certainly be an advantage.

Personality and attitude matter enormously to us.

We’d love to meet someone who is:

Warm and personable

You build rapport naturally and make customers feel welcome, comfortable and confident.

Creative

You can look at a space, understand its potential and help customers imagine what it could become.

Curious

You ask thoughtful questions, listen carefully and take the time to understand what each customer really wants.

Commercial

You enjoy selling and understand that exceptional service and strong sales go hand in hand. You’re comfortable recommending the right solution, following up opportunities and confidently asking for the order.

Organised

You manage details carefully, communicate clearly and keep customers and opportunities moving forward.

Ambitious

You…