Account Manager – Contract Manufacturing

• Act as the primary day-to-day contact for an allocated portfolio of manufacturing customers once commercial terms are agreed
• Build trusted, long-term relationships and understand each customer's business, products, forecasts and growth plans
• Provide proactive updates on orders, production, stock and deliveries
• Own customer queries, issues and complaints through to resolution
• Hold regular customer reviews and identify accounts requiring additional support
• Coordinate manufacturing and repeat orders with Planning, Procurement, Manufacturing, Quality, Regulatory, Packaging and Finance
• Ensure customer requirements, specifications, forecasts, purchase orders and commercial terms are accurately captured in internal systems
• Monitor delivery commitments, escalate risks and coordinate teams to keep orders on track
• Protect and grow existing customer revenue and identify opportunities for new SKUs, reformulations, alternative formats and additional services
• Work with Sales and Innovation to develop opportunities within existing accounts
• Support renewals, pricing reviews and commercial discussions
• Maintain customer pricing, volumes, forecasts and commercial agreements
• Support Finance with deposits, proformas, outstanding payments and account queries
• Maintain accurate information in CRM and ERP/MRP systems
• Report on account performance, customer satisfaction, retention, revenue, risks and growth opportunities
• Represent the customer internally and identify process and customer-experience improvements

Requirements

• At least three years' experience in account management, customer success or customer relationship management
• Experience in manufacturing, FMCG, food, nutraceuticals, supplements or contract manufacturing is highly desirable
• Strong customer relationship and stakeholder management skills
• Commercial confidence with experience managing existing accounts and identifying growth opportunities
• Excellent communication, organisation and problem-solving skills
• Experience using CRM and ERP/MRP systems

Core Competencies

Demonstrates expertise in account management and customer relationship management within the manufacturing and FMCG sectors, focusing on building long-term relationships, managing customer expectations, and identifying growth opportunities. Proficient in utilizing CRM and ERP/MRP systems to maintain accurate customer data and support operational efficiency.

Highest-signal resume keywords

• Account Management
• Customer Relationship Management
• Stakeholder Management
• CRM Systems
• ERP/MRP Systems

ATS Optimization Keywords

Hard Skills

• Account Management
• Customer Relationship Management
• Stakeholder Management
• Commercial Terms Management
• Order Coordination
• Forecasting
• Problem-Solving
• Customer Satisfaction Reporting
• Revenue Growth Identification
• Process Improvement

Soft Skills

• Communication
• Organization

Industry Keywords

• Manufacturing
• FMCG
• Food
• Nutraceuticals
• Supplements
• Contract Manufacturing

Tools & Technologies

• CRM Systems
• ERP Systems
• MRP Systems