Resident Support

Housing Resident Support

Friends of Switchpoint is a non-profit organization that has been serving individuals, families, and veterans in Utah who are experiencing poverty and homelessness since 2014.

Our mission is to empower those in need by addressing the underlying cause of poverty, providing a comprehensive plan, and supporting their journey to self-sufficiency.

Our vision is every individual embodies their worth and value with self-esteem, hope and abilities restored, thriving in affordable housing.

Culture values:

• Kindness – Remember Kindness is Contagious!
• Connection – It's why we're here and what gives purpose & meaning to life!
• Kinship – We want you and those we serve to feel a sense of Belonging.
• Self-Worth – Treat people the way they can become w/True Value & Worth!
• Self-Reliance – Learn your role and take initiative!! We want "Fishermen"!

Guiding principles:

• Golden Rule:
  To treat all people as we ourselves would wish to be treated.
• Positive Influence:
  To judge our effectiveness by the extent to which individual lives are saved & improved by the positive experience of the people we influence.
• Leadership:
  To lead by example, developing, promoting, and sharing new ideas and programs to help those experiencing homelessness.
• Authenticity:
  To do what we say we do.
• Transparency:
  To be open and honest in our relationships.

Our motto:
It Takes All of Us to end homelessness.

Purpose:

The Switchpoint Shelter Housing Support Staff based at the Harris Apartments is purposed with providing basic support to the residents who are within the Apartment Complex at Harris Village. They monitor camera systems and complete perimeter checks outside and inside the building, properly record events that arise including interactions with law enforcement, monitor the 'Good works credit program', maintaining a safe and secure environment for residents, visitors, co-workers as well as yourself.

Responsibilities:

• Understanding the vulnerable nature of the community we are serving and being empathetic to their needs.
• Actively listening to the needs of residents.
• Assist in the tracking of the 'Good Works Program'.
• Assist with activities for the residents that occur on site.
• Other duties as assigned.

Documentation:

• Clearly document any violation of Apartment rules to be actioned by the property management.
• Clearly document behavior changes, for case managers to action.
• Clearly record any non-emergency/emergency incidents or activities that could become a safety concern.
• Logging of use of building equipment available to residents, such as Wagons, Laptops.

Professional Boundaries:

• Maintain appropriate boundaries with the residents by being empathetic yet professional.
• Following the Switchpoint Code of Conduct in relation to professional boundaries.
• Reporting any potential conflicts of interest to your manager, even if it is an indirect COI.

Building Safety:

• Completes regular perimeter checks inside and outside the building.
• Locking and unlocking door systems.
• Monitor camera systems and log activity.
• Logging approved visitors with proper identification.
• Handle security issues/complaints by involving non-emergency dispatch or 911 for emergency services when necessary.

Direct Report/Supervisor:

• Assistant Manager-Tooele Housing

Collaboration:

• Other Resident Support Staff
• Assigned Case Managers
• Members of the EMG Property Management team

Other Duties:

• Maintain a clean work environment in the assigned area
• Assist with the preparation of cleaning items for the 'Good Works Program'.
• Tasks as assigned by manager and reasonable requests by Property Management after consultation with team leader.
• Other duties as assigned.

Requirements:

• Human Services experience preferred but not essential.
• Ability to function in a team environment
• CPR Certification
• Effective Note…