Resident Services Coordinator

Location: Tooele County Site

Supervisor: Sanctuary Manager

Category: Full-Time

FLSA Status: Non-exempt

Pay: Starting $19 - $21/hour DOE (differentials available for English/Spanish fluency and/or weekend hours). Additionally, this position may be eligible for a travel stipend of $15.00 per shift if the employee resides outside of Tooele County.

Schedule: Flexibility in shifts worked is required as shelter services operate 24 hours/day, 365 days/year.
Current schedule:
Sunday - Thursday 900 am - 500 pm.

Participation in on-call rotation will be required (when qualified) to provide after-hours support and guidance for Resident Advocates.

This Resident Services Coordinator position is a specialty advocate position that combines regular Resident Advocate duties with the additional responsibility of completing all resident intakes and exits. The Resident Services Coordinator is a member of the shelter residential team and is responsible for the quality of client care and service delivery. This position will monitor the work of others to ensure shelter and hotline services are trauma-informed, and all practices are in line with a survivor empowerment model.

This position must be fully trained as a Resident Advocate and will spend the majority of their workday in a regular Resident Advocate role. Please see the Resident Advocate job description for additional information about the Resident Advocate duties.

• Demonstrate regular and reliable attendance. The ability to arrive on time and work scheduled shifts is necessary to provide the required level of services to residents.
• Ensure an introductory welcome meeting with new residents is held within 48 hours of a resident entering shelter and complete the intake with each adult resident.
• Coordinate client access to SVS clinical services.
• Provide regular follow-up with each client to encourage and support goal progress.
• Responsible for initial Individual Action Plan (goal) for intake.
• Participate in weekly case management meetings
• Provide client extension requests, schedule and participate in extension requests meetings.
• Participate in re-focus meetings.
• Responsible for providing surveys to residents.
• Facilitate weekly Residential Community Meetings as scheduled to review house
• Facilitate and/or coordinate life skills and education groups for residents and track/monitor documentation of completed services.
• Audit resident files for timely completion and accuracy.
• Demonstrate support for/practice SVS strategic imperative of being part of a 360-degree, trauma-informed organization.
• Maintain appropriate professional boundaries with residents, staff, volunteers, donors, and vendors.
• Ensure confidentiality and proper handling of all client information.
• Perform CPR and administer First Aid as needed.

• Participate in after-hours on-call responsibilities.
• Maintain processes to ensure accuracy, timeliness, organization, and professionalism of paperwork and documentation.
• Attend and participate in staff development training as provided.
• Attend appropriate training to enhance and/or maintain skills.
• Attend all required meetings.
• Complete miscellaneous duties to comply with sanitation, safety, health, and licensing regulations.
• Promote high ethical and professional standards in all relationships and activities.
• Complete other duties as assigned.

• Fully trained as a Resident Advocate (minimum six months’ experience).
• Experience in a domestic violence shelter and/or victim services preferred.
• Ability to lead others and employ effective problem-solving skills.
• Ability to communicate clearly and concisely verbally and in writing in English.
• Proficiency in Microsoft Word, Excel, SharePoint, Power Point, and Outlook; as well as Vela and other systems in use at SVS.
• Knowledge of community resources, and good crisis intervention/de-escalation skills.
• Achieve and maintain eligible status on Direct Access Clearance System (DACS) criminal background check.
• Obtain First Aid and CPR Certification within the first 30 days and recertify every two years to keep certification current.

• Knowledge of domestic violence and sexual assault laws, U-Visa process and other immigration matters, and protective orders and stalking injunctions.
• Experience providing on-call support.
• Completion of 40 Hour Core Advocacy Training (or will complete within the first six months of employment).
• Bilingual English/Spanish fluency preferred.