SUPPORT STAFF

Support Staff I

Nat-Su Healthcare is seeking a compassionate, dependable, and motivated Support Staff I to join our Warrior Rising Intensive Outpatient Program (IOP). This position plays an important role in supporting individuals receiving substance use treatment and recovery services. The Support Staff I provides direct client supervision, mentorship, transportation, and daily living support while helping maintain a safe, structured, and recovery-focused environment. Working alongside clinical and operations teams, this position promotes client accountability, independence, and overall wellness.

Client Support & Supervision

• Provide direct supervision, peer support, and encouragement to clients participating in IOP services and supportive housing.
• Reinforce program rules, recovery principles, and healthy daily routines while maintaining appropriate professional boundaries.
• Conduct weekly supportive check-ins with housing clients to discuss progress, identify barriers, and encourage recovery goals.
• Assist with client admissions, orientations, room inspections, and supportive housing transitions.
• Observe and promptly report behavioral, medical, or safety concerns to appropriate staff.

Program Operations & Documentation

• Maintain accurate documentation of client interactions, daily activities, incidents, and shift reports.
• Conduct medication counts and collect after-hours drug screening specimens in accordance with established procedures.
• Complete daily supportive housing inspections and report maintenance or safety concerns.
• Respond appropriately to behavioral concerns, emergencies, and crisis situations while following agency protocols.
• Maintain client confidentiality and comply with applicable privacy regulations and organizational policies.

Client Transportation & Recovery Activities

• Provide safe and reliable transportation for clients to approved appointments, activities, and recovery meetings.
• Assist with transportation needs for clients working late shifts when public transportation is unavailable.
• Support and encourage participation in Wellbriety meetings and other recovery-focused activities.
• Maintain company vehicles in a clean, safe, and operational condition.

Team Collaboration

• Communicate effectively with clinical staff, supervisors, and team members regarding client needs and concerns.
• Participate in required meetings, training, and professional development.
• Promote a respectful, supportive, and recovery-focused environment for clients and staff.

• High school diploma or GED required.
• Must be at least 21 years of age.
• Valid driver's license and acceptable driving record required.
• Strong interpersonal, communication, and organizational skills.
• Ability to maintain professional boundaries, confidentiality, and sound judgment.
• Ability to work effectively with individuals experiencing substance use and mental health challenges.
• CPR/First Aid certification or willingness to obtain certification.

• Previous experience in behavioral health, substance use treatment, supportive housing, peer support, or human services.
• Familiarity with recovery-oriented programs, including Wellbriety principles.
• Experience supporting individuals in residential or community-based treatment settings.

This position is subject to Native American/Alaskan Native preference. Indian Preference applies in accordance with P.L. and other applicable laws. Applicants claiming Indian Preference must submit documentation of enrollment in a federally recognized tribe.

To comply with the Rehabilitation Act of 1973 the essential physical, mental, and environmental requirements. Candidate must be able to successfully perform all functions of their job with minimal supervision.

• 401(k) Company Paid
• 401 (k) Matching
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off
• Accidental Insurance
• Hospital Indemnity
• Critical Illness Insurance
• 14 Paid Holidays

Friday - Sunday: 7 AM - 7 PM, 9 AM - 9 PM