KU Student Night Desk Assistant

Position: KU Student Housing Night Desk Assistant

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Position Overview

Night Desk Assistants work overnight (10:00 PM–6:00 AM) as hourly student staff within Housing & Residence Life. They report to the Student Desk Manager/Administrative Associate or Business Coordinator for Front Desks & Administration. Responsibilities include hall safety and security, customer service, access control, administrative duties, and communication functions within a residence community. Assistants collaborate with other student staff in paraprofessional roles, maintain confidentiality, and support an academically supportive environment.

They are expected to remain in good standing with the University and Housing & Residence Life.

Position Expectations

• Demonstrate a willingness to learn and respect others’ rights, feelings, and property.
• Participate positively in training, meetings, departmental communication, and annual performance evaluation.
• Commit to personal integrity, ethical behavior, and adherence to laws and policies.
• Be subject to progressive discipline for violations of policies, procedures, or regulations.
• Attend all scheduled departmental, staff, and training programs.
• Participate in an annual position evaluation.

Job Description Customer Service (40%)

• Ensure a welcoming reception area.
• Greet residents, staff, and guests; answer phones and address questions and concerns.

Administrative Duties (40%)

• Manage hall occupancy tasks: issuing keys, check‑ins/check‑outs, lockouts, equipment check‑outs, mail and packages, scheduling room reservations.
• Serve as information hub for the building.
• Coordinate incoming and outgoing communication.
• Perform additional duties and special assignments as directed.

Safety and Security (10%)

• Monitor card access system and security cameras.
• Ensure access is restricted to residents, approved staff, and accompanied guests.
• Maintain awareness of hall surroundings; verify non‑resident guests accompany a resident.
• Report suspicious behavior to hall staff and KU Public Safety.
• Assist hall staff during emergencies.
• Submit incident reports documenting events.

Policy Enforcement (10%)

• Enforce University of Kansas and Housing & Residence Life policies.
• Document incidents and submit reports through the online system.
• Communicate with other KU Housing & Residence Life staff as appropriate.

Required Qualifications

• Work an average of 8 hours per week, including night and weekend shifts and final exam schedule.
• Available for shifts during university breaks.
• Proficient with Microsoft Office suite.

Preferred Qualifications

• Experience with Housing & Residence Life, especially current residents or staff.
• Customer service and administrative experience.
• Ability to manage tasks in a fast‑paced environment with changing priorities.

Position Requirements

During the semester, hourly students must be enrolled in at least 6 credit hours. For summer periods, students must have been enrolled in at least 6 hours in the past spring, be pre‑enrolled for the upcoming fall, be enrolled in summer session, or be admitted to study in the upcoming fall. Undergraduate or graduate students are eligible. (Exceptions for GRA/GTA/GA appointments do not apply.)

Employment

Conditions

• Student employees are not eligible for remote work unless approved by unit leadership and HR.
• This is an hourly/non‑exempt position. Students cannot hold both an hourly/non‑exempt and a salaried/exempt graduate or undergraduate position concurrently.

Additional Candidate Instructions

Ensure consideration by applying by 11:59 PM Central Standard Time 1/16/2026.

Contact Information for Applicants

Housing & Residence Life Desk Operations
shdeskoperations

Advertised Salary Range

$12 per hour

Anticipated Start Date

Wednesday, January 14, 2026

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