Fulfillment Specialist

• Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans.
• Family Comes First: Total rewards package that promotes the idea of family first for all employees. Paid vacation and sick leave with paid maternity and paternity available immediately upon hire
• Professional Growth Opportunities: Advance your career with ongoing training and development programs.
• Dynamic Work Environment: Collaborate with a team of passionate and driven individuals in a work environment that promotes flexibility.
• Trust and Stability: Work for one of the most trusted companies in Kansas with over 80 years of commitment, compassion and community.
• Inclusive Work Environment: We pride ourselves on fostering a workplace where everyone is valued and respected.

• Base compensation is only one component of your competitive Total Rewards package
  • Incentive pay program (EPIP)
  • Health/Vision/Dental insurance
  • 6 weeks paid parental leave for new mothers and fathers
  • Fertility/Adoption assistance
  • 2 weeks paid caregiver leave
  • 401(k) plan matching up to 5%
  • Tuition reimbursement
  • Health & fitness benefits, discounts and resources

The Fulfillment Specialist is pivotal in making sure all Membership Service Unit activities are completed efficiently and orderly. They work with Membership Support Specialists, Outgoing Mail, and Fulfillment Representatives to ensure both special and day to day assembly work meet both required deadlines and team and departmental goals. Fulfillment Specialist supports the Membership Support Assistants work of creating Membership tickets and work items from both internal and external emails.

This position is located in our Topeka, KS office.

• Coordinates large mailings to ensure project requirements and deadlines are met.
• Assembles and reviews documents to ensure accuracy of information being mailed and that information is reaching the intended recipient.
• Monitors, images, and verifies accuracy, and routes received group and insured correspondence to the appropriate Membership team for resolution.
• Serves as backup to Membership Support Assistants tasks of creating Membership tickets and work items.
• Completes and mails State of Kansas  and contracts including an annual renewal mass mailing.
• Handles data entry and reporting connected with special mailings and projects.
• Reviews returned mail for the Membership and Claims departments in order to resend or update member addresses.
• Writes and maintains work instructions, procedures and documents results of team activities.
• Performs initial attempts to diagnose  printer issues and responsible to notify contract maintenance vendor if/when necessary.

• High school diploma or equivalent required

• Minimum 2 years’ experience as a fulfillment analyst preferred or
• Minimum 2 years’ experience managing projects preferred

• No travel

• Ability to effectively use various systems and tools commonly utilized within the department.
• Excellent organizational and time management skills.
• Strong leadership and both oral and written communication skills.
• Ability to work both individually and in a team environment.
• Ability to adapt to changing priorities and assignments while demonstrating strong initiative and self-motivation.
• Ability to understand membership policies and operating manuals.
• Strong data entry skills.
• Ability to learn query tools such as SQL, QMF.
• Detailed knowledge of corporate policies, membership policies and procedures and legal issues (i.e. COBRA, OBRA, etc) preferred.

$21.46 - $25.50 hourly
Non-Exempt Grade 11

• Blue Cross…