Service Advisor - Cable Dahmer of Topeka

Service Advisor - Cable Dahmer of Topeka

Join to apply for the Service Advisor - Cable Dahmer of Topeka role at Cable Dahmer Automotive Group

Base pay: $60,000.00/yr - $90,000.00/yr

Location: Cable Dahmer of Topeka
Pay Rate: $60,000-$90,000 (Commission)
Hours: Monday - Friday with rotating Saturdays

Cable Dahmer Automotive Group is a locally owned, family-operated company with eight dealerships and over 1,100 employees across the Kansas City area. We’re passionate about providing top-tier customer experiences while supporting the growth and success of our team.

We offer full insurance coverage for employees and dependents, a strong benefits package, competitive pay, a dedicated health coach, Sundays off, a 401(k) with company match, and a people-first culture focused on growth, teamwork, and long-term success.

We are seeking a highly motivated and customer-focused Service Advisor to join our team. The Service Advisor acts as the primary liaison between customers and the service department, ensuring an exceptional customer experience by accurately diagnosing vehicle concerns, recommending services, and overseeing the repair process.

• Greet customers in a professional and friendly manner, listening to their concerns and gathering vehicle information.
• Advise customers on necessary maintenance and repair services, explaining the benefits and estimated costs.
• Create and manage repair orders, detailing work needed and ensuring accurate documentation.
• Coordinate with technicians to provide timely updates on vehicle status and service completion.
• Communicate effectively with customers regarding service timelines, pricing, and any additional repairs needed.
• Handle customer concerns and follow up to ensure satisfaction with completed services.
• Maintain knowledge of dealership and manufacturer service programs, warranties, and promotions.
• Process customer payments and ensure proper invoicing for services rendered.
• Maintain a clean and organized service desk area.
• Assist with scheduling service appointments and managing workflow within the service department.

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Previous experience in a service advisor, customer service, or automotive-related role preferred.
• Strong knowledge of automotive maintenance and repair procedures.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in computer systems and dealership management software.
• Strong problem-solving skills and attention to detail.
• A valid driver’s license and a clean driving record.

Entry level

Full-time

Other

Motor Vehicle Manufacturing

EEO, including disability/vets