Sr. Specialist, Quality Data Insights

A part of Colgate-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet® and Science Diet®. Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food.

Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods.

We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life.

A career at Hill’s Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title:

Sr. Specialist, Quality Data Insights

Travel Required?:
Travel - up to 10% of time

Posting

Start Date:

9/9/26

Hybrid

Relocation Assistance Offered Within Country

Job Number#175986 - Topeka, Kansas, United States

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

The Sr. Specialist, Quality Data & Insights transforms global consumer and veterinary complaint data into actionable intelligence to elevate product quality and pet parent trust. This role ensures compliance by extracting, validating, and evaluating data from global systems (e.g., Wilke-Global, CRS, SAP), overseeing complaint and adverse event investigations, and ensuring timely closure per quality and regulatory standards. The position improves traditional monitoring through automated early-warning systems, predictive watch lists, and Production Run Alerts (PRA) to identify and elevate emerging quality risks.

The Sr. Specialist designs and maintains robust data models and infrastructure, enabling fast, data-informed decisions. This role partners cross-functionally to align data architecture with business needs, supports complaint-proof design for new product launches, and leads monthly complaint review forums, translating complex findings into concise, impactful insights for all stakeholders.

Responsibilities:

Data Management, Integrity and Compliance

• Extract data from global databases (Wilke-Global, CRS database), maintain tracking tables, review data for accuracy, and close adverse event complaints.
• Lead oversight of consumer complaint investigations and ensure completion per quality and regulatory requirements.
• Provide monthly complaint reports to plants and contract manufacturers (Comans) and support audits and regulatory visits (e.g., FDA).
• Update complaint Standard Operating Procedures (SOP).

Advanced Trend Intelligence & Alerts

• Elevate traditional complaint monitoring by developing automated early-warning systems.
• Maintain a predictive "Watch List" to identify emerging consumer trends and monitor complaint metrics, enabling proactive intervention before market impact.
• Manage the identification of high-risk issues exceeding established thresholds to generate Production Run Alerts (PRAs) and deliver ad hoc reports on various complaint metrics.
• Use data analytics platforms to design and aggregate consumer and veterinary complaint data.
• Tra…