Customer Service Manager - Topeka; Main

Customer Service Manager

Position:
Customer Service Manager

Department:
Retail |

Location:

Topeka, KS (Main) | Status: FT Hourly

Jump start your career at Equity Bank! Our team of best‑class customer service experts will help build and expand client relationships, deliver banking products and services that meet the unique needs of clients, and create an atmosphere of superior experience and service. By joining Equity Bank, you’ll also have opportunities to contribute to community initiatives through volunteer programs aligned with our core values.

• Lead and manage the performance of Retail Bank non‑exempt employees
• Partner with the Branch Manager to conduct sales management routines including daily skills coaching, weekly team meetings, monthly employee check‑ins, and quarterly results coaching.
• Provide onsite leadership and motivation, directing the daily work of a minimum of 2–4 retail bank employees.
• Make recommendations and decisions regarding employee hiring, compensation, work schedule, promotion, and discipline.
• Implement operating procedures and protocols.
• Train and develop bank team members for their current and future roles.
• Assist with growth of Retail Bank net income
  • Recommend and provide accounts, loans, and services that address clients’ financial needs.
• Assist the Bank Manager in achieving budgeted bank targets for deposits, loans, and non‑interest income.
• Control bank expenses as appropriate.
• Demonstrate operational soundness to minimize risk exposure and maintain quality production.
• Proactively make referrals to bank partners that generate additional revenue.
• Ensure consistent delivery of a superior customer experience.
• Demonstrate excellent customer service skills and ensure the same by the retail bank team.
• Assist the Bank Manager in creating a welcoming, engaging, professional environment for clients and the team.
• Proactively resolve client issues and ensure follow‑through by the retail bank team.
• Perform teller duties as needed.
• Approve transactions for other employees within your assigned authority limit.
• Demonstrate compliance with applicable laws and regulations
  • Understand and follow applicable laws and regulations, including Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti‑Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies, and procedures.
  • Follow deposit‑account opening procedures and internal suspicious‑activity referral requirements and processes.
  • Actively work with clients to understand each client’s normal account activity.
  • Complete periodic compliance training.
  • Assist the Bank Manager to ensure adherence to the above points by the bank team.
• Perform other duties as assigned or required.

• High School Diploma or equivalent
• Previous banking experience preferred
• Excellent interpersonal, verbal, and written communication skills
• Computer proficiency in Windows‑based systems
• Ability to maintain a high degree of confidentiality
• Strong attention to detail and organizational skills
• Capable of working with a team to determine solutions
• Ability to travel to Wichita, KS during first week of employment for required week‑long training

• Health, Dental & Vision Insurance
• Group Life & Long‑Term Disability Insurance
• Flexible Spending & Health Savings Accounts
• Group Cancer Insurance
• 401(K) Retirement Plan w/ Company Match
• Generous Vacation & Sick Time
• Employee Stock Purchase Plan (ESPP)
• Pet Insurance
• Retail Banking Benefits

Equity Bank, a full‑service, $6 billion community bank based in Wichita, Kansas, operates 77 bank offices throughout Kansas, Missouri, Arkansas, and Oklahoma. We offer a full range of financial solutions—online and mobile banking, commercial loans, consumer banking, mortgage loans, treasury management services, and more—with zero ATM fees nationwide.

We believe your benefits are an essential part of your overall compensation package. Our program is continuously updated to ensure it remains competitive and supports the physical and financial well‑being of employees and their families.

This position requires standing,…