Treasury Management Strategist

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* Job Description:

**** Role
* * This critical position will be an important resource for the Treasury Management team and will manage various other duties related to Commercial and Treasury Management clients.

This is a managerial role with the Treasury Management support staff reporting to the Treasury Management Strategist.
** Essential

Duties & Responsibilities
*** This critical position will be an important resource for the Treasury Management team and will manage various other duties related to Commercial and Treasury Management clients.
* Support all Treasury Management clients in a professional manner.
* Deliver a World Class client experience with every internal and external client interaction.
* Conduct in-person and/or Zoom client training for commercial administrator users and/or other associates as requested during our client onboarding process.
* Act as liaison for all bank lines of business.
* Partner with bank officers for successful completion of documentation and seamless client onboarding.
* Ensure all client needs are met during onboarding and client understands your support role on an ongoing basis.
* Critical support for all job functions in the Treasury Management department including but not limited to ACH Origination support, Online Banking, Wire Transfer support and Positive Pay processing and support.
* Research/Resolve ACH and Wire processing issues for clients.
* Ability to perform process evaluation and make recommendations to improve efficiencies for both internal and external processes.
* Ability to manage difficult and/or stressful client situations / interactions.
* Excellent time management skills reflecting the ability to manage multiple projects and daily tasks.  The ability to prioritize as needed.
* Understanding of ACH processing rules for ODFI’s and RDFI’s including return time frames, notification of change, error resolution and reclamations.
* Understanding of Regulatory requirements related to ACH and Wire Transfers (including OFAC).Treasury Management Operational Support.
* Daily use of CRM, Smartsheet and other tracking related tools to provide transparency and up-to-date pipeline and sales information.
* Understand and evaluate the credit risks and operational risks associated with treasury management products for clients and the bank.
* Complete and participle in annual client reviews.
** Deliver a Consistently Superior Client Experience
*** Demonstrate excellent customer service skills.
* Behave in a manner to create a welcoming, engaging, professional environment for clients and your team to experience.
* Respond to routine client inquiries and requests in a timely manner and always with same day follow-through.
* Manage email use in a professional manner.  Email is not to be used as a communication tool but preferably a “summary” or “follow-up” tool.  In Treasury Management we prefer to use the phone over email.
* Complete special projects as needed.
* Perform other duties as assigned or required.
** Demonstrate Compliance with Applicable Laws and Regulations
*** Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies, and procedures.
* Actively work with clients to understand each client’s normal account activity, as appropriate for this position.
* Remain current on all laws and bank regulations.
* Complete all required compliance training on an annual and/or as needed basis.
* Adhere to bank policies, processes and procedures.
* The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job. It is not intended as an exhaustive list of all responsibilities, duties, and requirements.
** Knowledge & Skills*
* ** Experience
* ** Two to five years of experience in Treasury Management.
* Understanding of and experience with NACHA Rules and Requirements.
* Customer service experience.
* Excellent interpersonal, verbal, and written communication skills.
* Computer proficiency in Windows-based system.
* Ability to maintain a high degree of…