Director of Loan Operations

Monday – Friday, 8:00 am-5:00 pm; must be available to work any hours, including evenings and weekends, when necessary

Headquarters

3035 SW Topeka Blvd

Topeka, KS 66611

The Director of Loan Operations provides leadership and oversight of the Bank’s loan processing, documentation, closing, funding, servicing and ongoing loan administration functions. This position is accountable for ensuring loan operations are accurate, timely, compliant, well-controlled, and responsive to the dynamic needs of customers and our lending teams across all markets and lending channels. The Director establishes consistent operating standards, develops employees, strengthens internal controls, and continuously improves processes and technology to support the Bank’s current loan portfolio and future growth.

• Provide leadership and oversight of the Bank’s centralized loan operations functions, including loan processing, documentation, closing, funding, servicing, collateral administration, and related activities.
• Establish departmental goals, operating standards, performance expectations, service levels, and procedures aligned with the Bank’s business objectives.
• Ensure loan operations effectively support commercial, consumer, and real estate lending activities across applicable markets and lending channels.
• Monitor operational performance, workloads, staffing capacity, service levels, and quality, implementing corrective actions and resource adjustments as needed.
• Establish consistent operating practices while accommodating legitimate differences in loan products, structures, and customer needs.

• Oversee the accurate and timely preparation, review, processing, closing, and funding of loan transactions in accordance with approved credit terms, Bank policies, and applicable requirements.
• Ensure loan documentation accurately reflects approved terms, collateral requirements, guarantees, covenants, repayment terms, and other applicable conditions.
• Maintain appropriate controls to verify required approvals, documentation, collateral conditions, and funding requirements prior to disbursement. Coordinate with lenders, Credit Administration, legal counsel, title companies, and other parties to resolve documentation, closing, and funding issues or expectation.
• Monitor processing quality and recurring deficiencies and implement appropriate procedural, training, or system improvements.

• Oversee ongoing loan servicing activities, including payment processing, loan maintenance, billing, payoffs, escrow administration, renewals, extensions, modifications, advances, participations, and other assigned servicing responsibilities.
• Ensure loan accounts, terms, rates, payment schedules, collateral information, and other required system data are accurately established and maintained.
• Oversee operational processes for collateral documentation, lien perfection, recording, tracking, insurance monitoring, releases, and other post-closing requirements.
• Establish appropriate authorization, review, and exception-management controls for servicing and collateral activities.
• Ensure servicing errors, customer concerns, missing documentation, and collateral exceptions are identified, escalated, and resolved timely.

• Establish and maintain effective internal controls throughout loan processing, documentation, closing, funding, servicing, and administration.
• Ensure loan operations are performed in accordance with applicable laws and regulations, Bank policies, approved credit terms, and applicable investor or program requirements.
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