Epic Systems Engineer - Information Systems

Position Status:

Full time

Shift: First Shift (Days - Less than 12 hours per shift) (United States of America)
Hours per week:40

Job Information Exemption Status:
ExemptA Brief Overview The Epic Systems Engineer 1 will be responsible for developing, implementing, administering, supporting, and maintaining diverse systems, policies, and procedures related to the server infrastructure at Stormont Vail, with a focus on the Epic Infrastructure. The Epic System Engineer 1 will support, either, Front End Windows and Linux server environments, or Back End Iris databases for EPIC.

The position works closely with Information Systems App teams and works alongside System Engineers to complete assigned tasks and projects. Management of the ongoing requirements of the application is critical as is ensuring effective end-user support.

Education Qualifications High School Diploma / GED Required Achieve all required EPIC certifications provided upon hire.

Bachelor's Degree Information Systems or related work.

Preferred Experience Qualifications2 years Experience as System Engineer/Administrator, Networking, or Helpdesk role. Required

Experience with Web Services, Certs, Load Balancers, network fundamentals, databases, backups, file systems, scripting, and writing.

Preferred Experience with Windows Server and/or Linux Server OS.

Preferred Experience with virtualization technologies such as VMWare, Citrix, or Hyper-V. Preferred

Skills and Abilities

An ability and willingness to learn hardware and software products at Stormont Vail. (Required proficiency)
An ability to work effectively in a team environment. Able to deal effectively with all levels of employees from within the company. (Required proficiency)
Excellent written, oral, and interpersonal communication skills. (Required proficiency)
Strong problem solving skills and the ability to handle and organize multiple tasks. (Required proficiency)
What you will do Installing and managing the application deployment platforms that serve production, reporting, disaster recovery, training, and non-production needs. Assisting in the configuration and troubleshooting of integrated third-party software and peripherals, including document management systems, voice recognition, scanning, and faxing.

Follows operational processes to assure systems stability and availability. Following vendor and Epic best practices for hardware and software configurations.

Installing and managing the application deployment platforms that serve production, reporting, disaster recover, training, and non-production needs.

Applying platform and Epic upgrades and updates to production and non-production components. Following vendor and Epic best practices for hardware and software configuration.

Manage backups, OS system releases, troubleshoot and resolve system problems relative to Windows and Unix/Linux systems.

Obtain knowledge of the EPIC systems, server, or Iris database environment. Responsible for all technical abilities and duties for either the EPIC ECSA or ECSM role. Completes infrastructure projects and technical duties assigned outside of EPIC environment.

Creates and maintains documentation related to application functionality, application support, application testing, application downtime process, and application restore. Assists in development of end-user education.

Installing and maintaining the administrative and monitoring tools necessary for high levels of availability and performance of EPIC.Provide after hours and on-call rotation for 24x7 support.

Engaging in capacity planning exercises to ensure adequate system resources.

Applies appropriate customer service concepts to daily activities such as communicating service levels, providing necessary status reports, maintaining…