Specialist, Technology Solutions

The Technology Solutions Specialist independently owns business analysis for moderate Pearson Professional Assessments (PPA) system enhancements, product improvements, integrations, operational changes, and reporting/data initiatives. This role partners with Product, Engineering, Architecture, Data, QA, Client Services, Operations, and business stakeholders to understand business needs, define functional and non-functional requirements, document workflows, analyze dependencies, and support delivery readiness.

The Technology Solutions Specialist is expected to manage ambiguity within an assigned product/system area and ensure requirements are clear, actionable, traceable, and aligned to PPA business outcomes.

• Lead requirements elicitation for assigned initiatives, enhancements, operational improvements, and system changes.
• Translate business needs into functional requirements, non-functional requirements, user stories, acceptance criteria, process flows, data mappings, and system behavior documentation.
• Use approved AI tools to accelerate requirement drafting, stakeholder synthesis, user story refinement, gap analysis, and process documentation.
• Use AI-supported data analysis to identify trends, anomalies, candidate/client workflow pain points, operational bottlenecks, or reporting insights.
• Analyze current-state processes and recommend future-state improvements that improve efficiency, candidate/client experience, operational quality, scalability, or data consistency.
• Evaluate system impacts across Pearson applications, integrations, APIs, data stores, reporting tools, and downstream business processes.
• Decompose approved requirements into backlog items, user stories, and technical tickets in collaboration with Product, Engineering, Architecture, CX, Data, Security, QA, Operations, and business stakeholders.
• Facilitate or actively contribute to backlog refinement, data alignment sessions, demos, and stakeholder requirement reviews.
• Maintain documentation as a single source of truth, including product/process documentation, API or endpoint notes, data mapping, meeting decisions, assumptions, and open questions.
• Communicate scope, risks, dependencies, trade-offs, and requirement decisions clearly to business and technology stakeholders.
• Identify opportunities for process automation, workflow standardization, manual-effort reduction, and improved reporting.
• Support validation readiness by ensuring requirements and acceptance criteria are clear; QA and business partners remain responsible for primary test execution and UAT.
• Identify processes for automation or AI-enabled improvement, especially repetitive documentation, routing, summarization, or workflow activities.

• Strong requirements elicitation, analysis, documentation, and management.
• Ability to translate business language into clear system requirements and technical implementation context.
• Working knowledge of system integrations, APIs, data mappings, data validation, and reporting needs.
• Strong analytical, critical thinking, and problem-solving skills.
• Ability to facilitate stakeholder conversations and manage competing priorities.
• Clear communication with technical and non-technical audiences.
• Ability to work independently within assigned scope and elevate risks appropriately.
• Familiarity with Agile ceremonies, backlog refinement, sprint planning, demos, and release readiness.
• Practical understanding of information security, data privacy, and operational controls.

• Bachelor’s degree in Business, Information Systems, Computer Science, Technology, Data Analytics, or related field, or equivalent practical experience.
• Typically 2–3 years of business analysis, business systems…