Case Worker - Emergency Assistance

Job Objective: The Emergency Assistance Case Worker is responsible for interviewing, evaluating and administering aide to clients seeking assistance with emergency needs.

Essential Functions:

• Receive calls and visitors to The Salvation Army
• Screen potential clients for immediate emergency assistance needs
• Evaluate eligibility requests for emergency assistance needs of individuals and families through scheduled appointments, interviews, contacting third-party sources, and evaluating and verifying all information
• Make referrals to other agencies by following the guidelines and procedures of The Salvation Army
• Assist clients in completing an application for mainstream resources, commodities, Christmas sign-ups, etc.
• Maintain an accounting of all funds received and distributed from the emergency assistance account via spreadsheets, back up documentation, and input into MAAC Link
• Assist the Social Ministries Director in preparing all grant reimbursements and reports, keeping extra copies of all documentation
• Submit a monthly statistical report of all emergency assistance transactions to the Corps Officer for entering into TSA Statistical System
• Establish and maintain familiarity with all emergency assistance grants
• Coordinate food pantry, including purchasing of groceries and supervising volunteers
• Facilitate seasonal and monthly distributions
• Establish and cultivate professional community agency relationships with other helping agencies in the community
• Work closely with the Pathway Of Hope (POH) case manager and refer clients to POH
• Purge and store files annually
• Refer clients to the Corps Officer in times of spiritual need
• Complete other assignments as directed by the Corps Officer and/or Social Ministries Director as necessary to the goal of assisting clients on the road to self-sufficiency

Minimum Qualifications:

Education
:
High School diploma. A minimum of two years of college work in Human Services, with a bachelor’s degree preferred. A combination of training, education, and experience equivalent to the knowledge base achieved by the above standard is acceptable at The Salvation Army’s discretion.

Experience
:
Two years of experience working with low income and vulnerable populations

Certifications/Licenses
:
Must complete The Salvation Army’s Caseworker Certification Program within 90 days of hire

Skills/Abilities:

• Must have positive interpersonal relations skills
• Must have the capacity to relate to people with dignity and respect in a non-judgmental manner
• Must possess and demonstrate the ability to communicate effectively, orally, and in writing
• Must have the ability to work independently and with other staff members
• Ability to operate essential office equipment including telephone, personal computer, copier, fax and scanning equipment

Supervisory Responsibility:Volunteers or others as deemed appropriate by the Corps Officer and/or Social Ministries Director

Physical Requirements: Include speaking, hearing and vision ability; manual dexterity; lifting, pulling and pushing materials up to 50 pounds; bending, squatting, and walking; sitting up to five hours per day; standing up to two hours per day. Reasonable accommodation may bemade to enable individuals to perform the essential functions of this job.

Travel: Travel to meetings and conferences as required by the Corps Officer and/or Social Ministries Director; occasional out of town travel to meetings and conferences; overnight stay may be required

Driving:Driving is required; must possess a valid driver's license from the state in which you reside. Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.

Working Conditions: Work performed in a typical office environment.

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