Field Service Engineer

Honeywell’s Field Service Technicians are responsible for effectively providing services to support the on‑site installation, upgrades, start‑up, maintenance, and operation of automation control systems & advanced manufacturing software applications, drive systems, manufacturing systems, industrial networks and the individual products which comprise these systems.

Your Focus:

Be an Agile Leader – a servant leader or coach at the same time to exponentially grow your knowledge and expertise. Support a Team to prioritize work, aiming at greater business value with short delivery cycles. Collaborate with constant and honest feedback, contributing to a culture of continuous improvement. This culture/mindset creates a sense of empowerment among self‑motivated teams and, therefore, stimulates the collective intelligence.

You will report directly to the Field Service Manager and focus on providing customers with maintenance and modernization services on Honeywell’s QCS (90% of the time) and EPKS/DCS (10% of the time) Platforms. The role requires you to be self‑supporting and includes on‑call coverage, on‑site maintenance, performing system diagnostics & analysis, troubleshooting problems, installing new systems & replacing parts.

• 40% of the time onsite coverage for one of our key customer sites in Toledo, Oregon.
• 60% of the time roaming engineer; responsible for traveling to multiple customer locations to provide technical support, equipment maintenance, installation, and commissioning services. This role works directly on customer contracts, project‑based assignments, and spot service engagements, ensuring engineering solutions are implemented effectively, safely, and in accordance with customer requirements and company standards.
• Requires technical expertise, problem‑solving ability, and customer‑facing professionalism to support operational performance and maximize equipment reliability.
• Retain and develop high‑quality talent by humbly mentoring peers.
• Support machine outages for Honeywell QCS customer sites.
• Provide ongoing support for Honeywell control systems installed at the customer sites throughout the west and mid‑west.
• Handle customer service‑related issues while fostering the customer relationship and working to solve technical problems on site.
• Deal directly with and communicate effectively with plant operators, plant management, 3rd party vendors, and other Honeywell personnel in support of service operations
• Collaborate with Honeywell's Global Technical Assistance Center to implement solutions for the installed base where applicable.
• Perform scheduled maintenance and ad‑hoc work on Honeywell hardware and software following procedures and schedules.
• Troubleshoot and analyze issues under both normal and abnormal conditions.
• When required, play an active role in various projects such as upgrades, new installations, or new functionality for customers.
• Work with contractors to review and ensure the unit/package is installed to specifications.
• Coordinate work with other groups to ensure meeting commitments
• Ensure regular updates of antivirus software across all Honeywell EPKS customer sites.
• Ensure regular Windows OS updates across all Honeywell EPKS customer sites.
• Perform standby duties (on call) and respond to callouts as required by procedure.
• Create and maintain backups for servers and workstations.
• Sustain proficiency in all products and services that the company offers. This includes staying current with installation standard methodologies, equipment protocol, and safety guidelines.
• Support plant outages for Honeywell EPKS customer sites.
• Provide on‑site pre‑start‑up, start‑up, contracted service work, warranty,…