Directeur, Services immobiliers; Bilingue

Job Summary

Director, Real Estate Management leads BGIS’s Lease Administration practice and holds end-to-end accountability for service delivery, client account oversight, team leadership, and the technology and process backbone that supports lease administration across the national – and expanding global – portfolio. Reporting to the National Director, Lease Management and Audit, the role owns the standards, systems, and people that keep client lease portfolios accurate, compliant, and audit‑ready – spanning lease abstraction, critical date management, rent and operating cost (CAM) recovery review, payment processing, and property tax assessment and appeal support.

The Director provides corporate‑level oversight and support to all client‑aligned lease administration teams, partners across Real Estate Services and the broader Facilities Management lines of business on cross‑functional initiatives, drives continuous improvement and automation, and plays a lead role in business development and RFP responses that grow the practice.

• Lease Administration Practice Leadership:
  Lead and own the lease administration function across the national portfolio. Set the standards, workflows, and quality controls for lease abstraction, critical date management, rent and operating cost (CAM) recovery review, payment processing, and lease data integrity, and provide corporate‑level oversight, governance, and support to all client‑aligned lease administration teams.
• Team Leadership and Talent Development:
  Lead, mentor, and develop a multi‑site team of lease analysts, team leads, and managers. Set clear performance objectives and KPIs, build bench strength and succession depth, and foster an accountable, high‑performing, and collaborative culture. Attract and retain top talent.
• Client Account Oversight:
  Hold senior accountability for assigned client accounts, owning the service relationship, governance cadence, SLA and KPI performance, and escalation resolution. Act as a trusted advisor to clients on lease administration strategy, risk, and portfolio decisions, and ensure consistent, bilingual (English/French) service delivery where required.
• Business Development and RFP Response:
  Lead and contribute to RFP and RFI responses, pricing and solution design, client presentations, and pursuit strategy. Identify opportunities to expand scope within existing accounts and to win new business, growing the practice nationally and into emerging global markets.
• Cross‑Functional
  
  Collaboration:
  
  Partner with Real Estate Services (transactions management, property tax, lease audit, property management) and the broader Facilities Management lines of business to deliver integrated, cross‑functional initiatives and seamless client experience.
• Issue and Escalation Management:
  Proactively anticipate and mitigate risk and serve as the senior point of resolution for escalations that reach leadership.

• Technology and Tools Ownership:
  Own the development, selection, and continuous improvement of the technology that underpins lease administration – lease management systems of record (e.g., Real Lease/Real Suite), business intelligence and reporting (e.g., Power BI), workflow automation, and emerging AI‑enabled tools – while ensuring data residency, security, and client data governance requirements are met.
• Service Delivery and KPI Management:
  Ensure consistent, high‑quality, audit‑ready service delivery across all accounts. Define, monitor, and report on KPIs and SLAs, and drive corrective action where targets are at risk.
• Process Improvement and Standardization:
  Lead continuous improvement initiatives to standardize, streamline, and scale lease administration processes across accounts. Apply structured methodologies (e.g., Lean/Six Sigma) to improve accuracy, turnaround, and cost‑to‑serve.
• Property Tax, Assessment and Compliance Support:
  Provide subject‑matter oversight on property tax assessment and appeal matters and on lease compliance, partnering with property tax and lease audit teams to identify recovery and cost‑avoidance opportunities for clients. Translate…