Collections Coordinator

Collections Coordinator – Toronto office (Hybrid workweek).

• Communicate and follow up with clients on outstanding invoices and assist with the resolution of disputed accounts.
• Maintain a very detailed collection log, providing updates and follow‑up reminders.
• Follow through with client requests (Invoice, Statement, Audit or other requests) adhering to firm policies, procedures and practices.
• Email client statements on a monthly or as requested basis.
• Strong communication skills both verbally and written.
• Ability to work independently and within a team.
• Perform other accounting duties as required.

• 3-5 years of collections experience from a legal or other professional firm.
• Experience using Elite 3E and ARCS collection software (or equivalent).
• College/university or an accounting background.
• Excellent written and verbal communication skills.
• Ability to multi‑task, efficient and excellent interpersonal skills.
• Ability to keep information organized and confidential.
• Excellent computer skills and knowledge of Microsoft products such as Excel, Word and Outlook.
• Customer service oriented and able to work effectively independently and in a team environment.
• Confident and tactful to comfortably deal with clients and diverse personalities.

• Growth opportunities.
• Mentorship and support.
• Training as software evolves.
• Commensurate compensation and benefits package.
• Fun work environment.
• Salary range: $60,000 - $75,000.

McMillan believes that equity, diversity and inclusion are catalysts for success. We commit to fostering an environment where everyone feels empowered to bring their whole selves to work.

McMillan is committed to providing accommodation for applicants with disabilities in its recruitment processes. If you require accommodation at any time during the recruitment process, please email us or contact us at to submit your accommodation request.