Payroll Tax Analyst

About the Opportunity

Dayforce is seeking a Payroll Tax Analyst to join our Managed Services team. In this role, you will support clients with payroll tax compliance, accurate payroll tax submissions, and year‑end balancing activities. You will serve as the primary point of contact for client tax inquiries related to employee‑level payroll and tax filing while partnering with internal teams to ensure compliance, resolve issues, and deliver exceptional customer service.

Client Support & Tax Compliance

• Serve as the primary customer contact for Managed Tax inquiries and coordinate with internal teams to ensure timely resolution.
• Support all aspects of payroll and tax compliance by researching and interpreting federal, state, and local tax laws and regulations.
• Assess the impact of tax law changes on employee payroll processing and communicate updates to internal partners and clients.
• Develop, document, and maintain payroll tax processes, including ownership of quarterly documentation reviews.
• Perform special payroll tax and compliance transactions, including multi‑state wage and tax reallocations.

Year‑End Activities

• Coordinate employee‑level year‑end tax activities for assigned clients.
• Provide Dayforce Tax Services with third‑party sick pay wage and tax totals.
• Complete W‑2C submissions and provide second‑quarter recaps of W‑2C activity and amendment requests.
• Participate in year‑end planning meetings and serve as a payroll tax subject matter expert.

Business Partnership

• Act as the liaison between Dayforce Tax Services and assigned clients.
• Build and maintain strong relationships with Managed Services Payroll, Case Management, Dayforce Tax Services, and other internal partners.
• Support cross‑functional collaboration to ensure client readiness and ongoing compliance.

Quarter‑End & Implementation Support

• Balance quarter‑end payroll tax activity by researching and resolving discrepancies.
• Prepare and submit payroll tax amendment requests, including determining refund or payment requirements.
• Support new customer implementations by participating in User Acceptance Testing (UAT) and implementation activities to ensure payroll tax compliance and client readiness.

• 3+ years of payroll tax, payroll administration, or human resources/payroll experience; 5+ years preferred.
• Experience working in high‑volume, multi‑state payroll environments.
• Experience with wage and tax balancing and federal, state, and local payroll taxes is preferred.
• High school diploma or GED required;
  Bachelor's degree in Business, Tax, Human Resources, or equivalent experience preferred.
• Excellent written and verbal communication skills.
• Strong organizational, analytical, problem‑solving, and time management skills.
• Strong customer service orientation and ability to work independently and collaboratively.
• Demonstrated ability to identify, analyze, and resolve moderately complex payroll issues.
• Experience applying payroll auditing techniques and principles.
• Strong understanding of payroll tax compliance and associated regulatory requirements.
• Knowledge of payroll tax research methods and issue resolution.
• Understanding of employee state and local taxation requirements.

• Experience supporting payroll tax compliance within a managed services or outsourcing environment.
• Experience working with Dayforce Payroll or similar cloud‑based payroll solutions.
• Strong knowledge of multi‑state payroll taxation and year‑end processing.
• Payroll or tax‑related certifications.

Proficiency in English is required for this position as this role will regularly interact with English‑speaking stakeholders, co‑workers, managers and/or clients across the world. Further, our back office support teams, including but not limited to Human Resources, are primarily English speaking. Employees need to be able to communicate with these departments in English to appropriately administer their business relationship. Due to the significant high volume of interactions with these English‑speaking co‑workers, managers, stakeholders and/or clients, which is inherent to this position, it is not possible to reorganize the company’s activities to avoid this requirement.

We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.