Senior Collections Specialist

More About Us

With over 120 lawyers, Hicks Morley is a leading law firm in Canada focusing on the representation of management in Human Resources Law and Advocacy. Labour and Employment Law is the foundation of the firm’s growth—the depth and scope of our expertise in Human Resources Law is the Hicks Morley advantage.

Hicks Morley is a rapidly growing firm; we have five offices in Ontario: the main office is located in Toronto, and regional offices located in Waterloo, London, Kingston, and Ottawa. We act for over 1,000 employers in the public and private sectors.

As a Senior Collections Specialist, you will manage client collections in a timely and effective manner while maintaining positive client relationships and working collaboratively with the partners, billing and financial management team.

• Develop and document detailed process and procedures for the collections role.
• Facilitate daily collections operations.
• Manage the full cycle of the collections process, from initiating contact with clients to finalising collections.
• Communicate effectively with clients regarding aged accounts, including preparing and sending collection communications and generating reminder statements promptly.
• Collaborate with partners to research, analyse and resolve collections issues efficiently.
• Meet defined aged accounts receivable targets; recovering receivables over 90 days which will be relied upon for forecasting purposes.
• Provide support to partners regarding their accounts receivable, fostering effective communication and problem solving.
• Liaise with partners, finance team members to facilitate effective communication and prompt resolution of billing or collection issues.
• Conduct account reconciliations to maintain accurate financial records.
• Prepare reports and analysis on the status of collections matters and maintain detailed records utilizing the collections module.
• Provide regular updates to partners and the finance management team.
• Collaborate with the accounts receivable and billing team to resolve account discrepancies and ensure payments are accurately recorded and reconciled.

• Develop a comprehensive understanding of our accounts receivable function and cross-train as necessary.
• Maintain and update job skills and knowledge by participating in development opportunities within the firm.
• Undertake additional projects as assigned.
• A minimum of five years collections experience, ideally in a professional services environment.
• Bachelors degree or college diploma in accounting or business.
• Previous law firm and Aderant experience is an asset.
• Working knowledge of general accounting principles and guidelines.
• Must be a highly organized, solutions-oriented individual with strong client service and financial management skills.
• Clear and concise written and verbal communication with excellent attention to detail.
• Strong analytical skills to effectively manage accounts and identify billing discrepancies.
• Ability to work independently and take initiative in a team environment.
• Success in managing competing deadlines and priorities while ensuring firm standards are upheld.

The expected compensation range for this position is $66,500 to $86,000 per year, commensurate with experience.