Analyst, Billing Operations and Supplier Support

Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re‑defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like‑minded people on our team. About the Role We’re looking for an Analyst, Billing Operations and Supplier Support to join our team.

In this role, you will support billing operations, supplier communication, reconciliation activities, operational reporting, and issue resolution across Billing Payment Services. You will partner directly with suppliers and internal stakeholders to investigate and resolve operational issues, coordinate cross‑functional activities, reconcile financial and operational data, and support the successful implementation of process improvements and operational changes while ensuring compliance with established controls and service level expectations.

Working independently within established procedures, you will contribute to operational efficiency, service quality, and continuous improvement while supporting evolving business priorities.

• Manage assigned billing operations and supplier support activities, ensuring timely and accurate execution of operational responsibilities.
• Act as the primary point of contact for assigned suppliers regarding billing inquiries, payment status, operational issues, documentation requests, and issue resolution.
• Build and maintain collaborative working relationships with suppliers and internal business partners to support effective communication, issue resolution, and operational performance.
• Perform reconciliations between billing, payment, supplier, and financial records to identify discrepancies and ensure data integrity.
• Investigate billing and payment exceptions, supplier discrepancies, aging items, and operational issues, coordinating corrective actions with appropriate stakeholders.
• Prepare recurring operational reports, supplier metrics, reconciliation summaries, and performance reporting to support operational decision‑making.
• Retrieve, validate, and analyze operational data from enterprise reporting platforms, databases (e.g., Snowflake), and other business systems to support operational reporting, reconciliation activities, supplier analysis, issue investigation, and informed decision‑making.
• Collaborate directly with internal stakeholders, including Technology, Operations, Finance, Accounts Payable, Client Billing, and other business partners, to investigate, coordinate, and resolve supplier‑related operational issues and remove barriers impacting service delivery.
• Identify recurring operational issues, supplier concerns, process inefficiencies, manual workarounds, and opportunities to improve billing operations and supplier support processes.

• Bachelor's degree in Business Administration, Finance, Accounting, Supply Chain, or a related discipline, or an equivalent combination of education and relevant work experience.
• Minimum 2–4 years of experience in billing operations, supplier management, finance operations, shared services, accounts payable, accounts receivable, or a related operational environment.
• Experience reconciling financial and operational data while resolving discrepancies across multiple systems.
• Experience working directly with suppliers or external business partners to resolve operational issues and support service delivery.
• Strong analytical, organizational, and problem‑solving skills with the ability to manage competing priorities and meet deadlines in a fast‑paced environment.
• Advanced proficiency with Microsoft Excel, including formulas, pivot tables, lookups, filtering, and reporting.

• Experience using SAP or comparable ERP platforms.
• Experience supporting supplier management, operational reporting, reconciliation, or process improvement initiatives.
• Experience supporting automation initiatives or AI-enabled productivity tools.
• Experience with in fleet management, automotive finance, financial services, or another high-volume transaction processing…