Accounts Receivable & Collections Analyst

We Are Challengers We lead the way. We disrupt the industry by thinking differently, moving quickly, and taking ownership. We operate with a startup mentality and believe in building and investing in our own infrastructure, and our people.

We Are United We operate as one team. Collaboration is core to how we work, and every idea matters. We believe strong partnerships and shared ownership lead to better outcomes.

We Care We care deeply about our employees, partners, customers, and communities. We build trust through open communication, thoughtful decisions, and a relentless focus on our brand and customer experience.

We are seeking a detail-oriented and proactive Accounts Receivable & Collections Analyst to support billing operations, manage accounts receivable, and drive timely collections across both residential and commercial accounts. This role is responsible for ensuring accurate and timely billing, monitoring outstanding balances, resolving account discrepancies, and maintaining consistent payment cycles.

The ideal candidate is organized, analytical, and comfortable communicating with customers and internal stakeholders to resolve billing and payment issues, reduce overdue balances, and support the overall efficiency of the accounts receivable process.

• Monitor billing activities and account balances to identify discrepancies, missed billings, and outstanding charges.
• Investigate and resolve billing inquiries, invoice discrepancies, and payment allocation issues in collaboration with internal teams.
• Maintain accurate customer account records and ensure billing and payment information is up to date.
• Assist with account reconciliations and reporting to support accurate financial records.
• Monitor accounts receivable aging and proactively follow up on overdue residential and commercial accounts to secure timely payments.
• Contact customers via email and telephone regarding outstanding invoices, past‑due balances, and payment commitments.
• Investigate and resolve payment delays, billing disputes, and account discrepancies to facilitate collection.
• Work with internal teams to address collection barriers, resolve customer concerns, and improve overall collection effectiveness.
• Identify opportunities to improve collection practices, billing workflows, and accounts receivable reporting.
• Support month‑end activities and other accounts receivable‑related reporting and administrative tasks as required.
• Perform other ad hoc duties and special projects as needed.

• Proven experience in accounts receivable, billing, collections, or a related accounting or finance role.
• Strong understanding of billing processes, accounts receivable management, and collection practices.
• Strong written and verbal communication, negotiation, and problem‑solving skills, with the ability to handle customer inquiries and payment disputes professionally.
• Being bilingual in English and French is an asset.
• Proficiency in Google product suite and accounting or ERP systems; experience with SAP and JIRA is preferred.
• Strong attention to detail and accuracy when processing invoices, reconciling accounts, and maintaining financial records.
• Excellent organizational skills, with the ability to manage multiple accounts, prioritize competing deadlines, and follow through on outstanding items.
• A proactive, analytical, and solutions‑oriented approach to resolving billing and collection issues.

• A united, values‑driven culture that genuinely cares about people, collaboration, and community.
• Hybrid work model - 3 days a week in the office
• A comprehensive total rewards package, including Traditional Spending Account (TSA) and Health Care Spending Account (HCSA) coverage to support your physical,…