Tenancy Coordinator

Position:
Housing Tenancy Coordinator

Employment Type: Full-time (Permanent) Department: Housing Services Union: Excluded Salary: 55,000 - 58,000 CAD annually Location: 65 Dundas St. E, Toronto, ON

Posting Date: December 29, 2025 Posting Close: January 11, 2026 File #: 25-HS-27 (1 OPEN)

Reason for vacancy: New Position

Position Summary

Reporting to the Senior Manager, Housing Services, the Housing Tenancy Coordinator leads the full intake and tenancy life cycle for the building, from vacancy postings and eligibility verification through tenant matching and move-in. The role collaborates with the Housing Supports and Property Management teams to coordinate viewing, tenant interviews, lease signings, and warm transfers to on-site and community supports. The Coordinator also leads annual Rent-Geared-to-Income (RGI) renewals and participates in case conferencing, while maintaining accurate tenant records and documentation.

Responsibilities include reporting, data collection, and maintaining administrative and statistical records in alignment with City of Toronto Coordinated Access and RGI requirements.

Duties and Responsibilities

• Vacancy Postings, Eligibility Verification, and Tenant Matching: manage the full life cycle of tenancies in the building, including VNFs, EVFs, document uploads in Yardi, and facilitating warm transfers to on-site supports
• Coordinate with Property Management to schedule unit viewings and lease signings
• Oversee and attend prospective tenant interviews, representing Dixon Hall to ensure building supports meet tenant needs
• Manage lease signing schedules and review policies with prospective tenants
• Liaise with service providers involved in each tenant’s referral, planning and move-in process
• Lead the annual RGI renewal process with supports and property management teams
• Assess client needs and align them with community services to support successful transitions
• Encourage coordination of resources and strategies among referring agencies

• Reporting: Attend regularly scheduled meetings with the City of Toronto’s Coordinated Access team to report on occupancy and prospective tenancies
• Collect and maintain statistical information on tenants moving in and out
• Develop and administer surveys and questionnaires for tenants and document outcomes of moves and tenancy periods

• Housing Support: Establish and maintain a supportive network to help tenants sustain tenancy, liaise between property managers and tenants, educate tenants on responsibilities and rights during the lease signing, and participate in case conferences with up-to-date case notes and files

• Administrative/Liaison: Maintain information for statistics and files; manage tenant files in EMHWare and Yardi; attend department and agency meetings; provide letters for prospective tenancies; prepare case records and statistical reports as required
• Note:
  
  Administrative tasks should maintain accuracy and confidentiality of tenant information

• Qualifications: Minimum one year of experience in a shelter and/or housing environment; experience helping clients access and maintain housing; post-secondary education in a relevant field preferred; experience with Rent-Geared-to-Income (RGI) and supportive housing preferred; experience with EMHWare and Yardi considered an asset; strong crisis intervention, conflict resolution, counseling, harm reduction, and community services knowledge; ability to work with diverse populations; strong verbal and written English;
  
  ability to work independently and as part of a team; must be legally eligible to work in Canada; ability to obtain a satisfactory Vulnerable Sector Police Check

Dixon Hall may use Artificial Intelligence-assisted tools during the recruitment process to support efficiency and consistency. Final hiring decisions are made by the Human Resources team.

Dixon Hall is committed to inclusive hiring and work environment policies. If selected for an interview, inform the hiring manager of any accommodations needed. Dixon Hall encourages applicants from diverse backgrounds and with lived experiences, including Indigenous peoples, racialized persons, persons with disabilities, and members of the 2

SLGBTQIA+ community or those with lived homelessness experience.

Note: This description reflects the essential responsibilities and qualifications for the role. Other duties may be assigned as needed.