Coordinator, Tenant Services

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As a CBRE Coordinator, Tenant Services, you will oversee the coordination of a variety of departmental and financial activities. This role will be onsite supporting property management at Exchange Tower, while also supporting Northbridge Place.

Toronto – Ontario – Canada

• Work with a Market Leader to identify opportunities to improve service delivery to customers.
• Create monthly forecasting reports and present to management.
• Verify that the database of management and leasing contract information is accurate and up to date.
• Review and approve vendor invoices, billings, expense reports, accounts receivables (including tenant charge backs and account reconciliation), and the contract execution process.
• Support the contract execution process.
• Review data integrity across systems.
• Ensure compliance with company policy, real‑estate law, and provincial and federal guidelines.
• Facilitate communication of best practices, policies, procedures, and initiatives to support operations.
• Train new team members on policies, procedures, processes, administration and governance.
• Coordinate all pre‑move‑in and move‑in requirements, as well as pre‑move‑out and move‑out requirements, including new tenancy memos, tenant set‑up/removal across all systems, and make‑good requirements notification. May participate in the Asset Services internal audit process.
• Work with senior management to improve operational compliance, especially for retail tenants regarding signage, garbage, and storage regulations.
• Gather and analyze data to identify and solve complex problems with little or no precedent; may recommend new techniques.
• Assist with creating and executing content for the axiis app, including tenant events, charitable promotions, local area updates, and publicizing tenant programs. Update Digital Directories and FCPEX website. Assist tenants with axiis app onboarding.
• Participate on the Tenant Service Team in organizing all internal tenant events (e.g., Valentine’s Day, Earth Month, Tenant Appreciation, Waste Reduction Week, Tenant Survey).
• Suggest improvements to existing processes and solutions to increase team efficiency.
• Additional responsibilities as assigned.

• High School Diploma or GED with 3–4 years of job‑related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within the job function.
• Ability to evaluate and communicate unusual and/or complex content concisely and logically.
• In‑depth knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) and advanced organizational skills.
• Advanced math skills, including the ability to calculate percentages, discounts, and markups.

When you join CBRE, you become part of the global leader in commercial real‑estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on our shared values—respect, integrity, service, and excellence—and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential.

We welcome all applicants.

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences and welcome all applications.

Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future.

We value human interaction to understand each candidate’s unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

CBRE Group, Inc. (NYSE:

CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real‑estate services and investment firm (based on 2024 revenue). The company employs more than 140,000 people worldwide. CBRE…