Admin - Administrative Assistant - Advanced

Job Title:
Administrator
-Cheque Processing Team
Location:
Toronto, ON (Onsite)
Duration: + Months

Daily Responsibilities:

Ensure timely and accurate acceptance, validation and preparation of instructions such as, but not limited to cheque issues, cheque deposits, stop payments, issue foreign drafts, stale dated cheques

Create, review and, where needed, update desk operating procedures and identify and resolve reoccurring problems to ensure corrective actions and proper procedures are put in place

Ensure compliance with all policies and procedures currently in place, and identify any gaps in processes that might increase risk and highlight to management for remediation

Ensure second level review is completed on identified processes within the team and issues or potential problems are immediately escalated to management for resolution

Investigate and respond to queries relating to the processing of instructions

Cross train on all tasks within CPT

Share knowledge with team members to assist in the resolution of more complex problems

Contribute to the success of the department by supporting and assisting other team members in meeting daily deliverables

Validate instructions against CPT processes and procedures and identify instructions that fall out of normal scope for escalation

Must have

Skills:

Strong working knowledge/experience in the financial services industry

Accuracy in processing transactions and meeting deadlines in a fast-paced environment

Proficiency in MS Office including experience using Excel macros

Issues escalation and resolution skills

Ability to communicate effectively with stakeholders.

Must be a team player with excellent interpersonal skills

Solid organizational and time management skills

Detailed oriented

Nice to have skills:

Retail banking experience

Workable knowledge of Trust, PPS, ICE, RBC Express, SIPS, BESS, OnDemand and White Label IRIS

Mindlance is an equal opportunity employer. We are committed to inclusive, equitable, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process