Customer Service Representative

Account Assistant

This position requires a R.I.B.O. licence.

Are you highly organized, detail‑oriented, and eager to support a fast‑paced insurance team? Do you thrive in a collaborative environment where your administrative skills help drive business success? If so, we’d love to meet you!

As an Account Assistant at Billyard Insurance Group (BIG) Queensway, you’ll play a key role in keeping our operations running smoothly. You’ll handle essential administrative tasks, support our brokers, and help ensure an exceptional experience for our clients. If you’re looking for a career where you can contribute to a dynamic, growing company while enjoying the flexibility of a hybrid work environment, this could be the perfect fit for you.

• Managing client records and processing important documents with accuracy and care.
• Assisting in the preparation of client proposals, policy documents, and renewals.
• Supporting client communications by scheduling appointments and handling inquiries.
• Organizing and maintaining essential insurance paperwork and digital files.
• Coordinating internal meetings, training sessions, and team events.
• Providing administrative support to ensure our brokers can focus on delivering outstanding service.

• Attention to detail – Accuracy is your superpower when managing documents and data.
• Communication – You’re clear, professional, and effective in both written and verbal interactions.
• Client service – You understand the importance of responsiveness and professionalism.
• Multitasking – You can juggle multiple responsibilities while staying organized and on top of deadlines.
• Teamwork – You enjoy working closely with colleagues and supporting a collaborative environment.

• High school diploma or equivalent (required).
• 1‑2 years of experience in an administrative or support role, preferably in insurance or financial services.
• Strong proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Experience working with insurance management software or CRM systems (an asset).
• Post‑secondary education in Business, Finance, Insurance, or a related field (an asset).

• Industry‑leading proprietary technology to streamline underwriting, quoting, and policy management.
• Ongoing education and professional development to help you continuously refine your expertise.
• A hybrid work environment, giving you the flexibility to build your business and manage your personal life.
• A strong national brand with an established presence and a collaborative, growth‑focused culture.
• A competitive salary depending on skills and experience.

Billyard Insurance Group is committed to building a transparent environment where everyone feels heard, welcomed, and included. We believe Diversity, Inclusion, and Belonging are fundamental in our vision to be the leading insurance platform in Canada. BIG is a proud, equal‑opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Billyard Insurance Group is committed to developing an inclusive, barrier‑free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility‑related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please contact us at