Int. Administrative Assistant​/Office Clerk to lead mailroom, courier, and digital mail operatio

Int. Administrative Assistant/Office Clerk to lead mailroom, courier, and digital mail operations - 2902

Job Title:

Mailroom & Digital Mail Services Manager

Location:

Markham - Onsite

Join a team within a leading insurance organization dedicated to operational excellence and secure mail management. This role oversees daily mailroom, courier, and digital mail services, driving vendor performance and cost efficiency. The position focuses on process improvement, compliance, and digital transformation aligned with organizational goals. It offers strong visibility across business units while supporting sustainability and community initiatives.

• 3-5+ years in mailroom, logistics, or operations
• Experience managing vendors and budgets
• Strong leadership and communication
• Advanced Excel and reporting skills
• Process improvement and problem-solving
• Budget and cost management
• High attention to detail and compliance
• Strong technical/system knowledge

• Leadership or supervisory experience
• Knowledge of digital mail systems

• Oversee daily mailroom, courier, and digital mail operations
• Drive service improvements and increase first-time resolution
• Manage vendors and ensure SLA performance
• Control expenses and manage budget vs. plan
• Track performance using data, reporting, and Excel analysis
• Ensure compliance with security, privacy, and risk standards
• Lead process improvements and digital transformation initiatives
• Maintain and update procedures and documentation
• Collaborate with leaders and business units
  
  Support sustainability and community initiatives

Duration:
Until 16 Aug 2026