Front Desk Receptionist

Job Title:

Workplace Operations Coordinator

Duration: 5

Months

Location:

Toronto, ON M5H 4A6, Canada

• Represent culture in the reception area by stocking candy stations daily, maintaining the appearance of the front desk and lobby area, and managing music if applicable.
• Keep an upbeat demeanor and greet every employee and guest as they arrive – you are the first and last point of contact.
• Ensure music content adheres to Core Values and maintain an appropriate volume level for a workplace environment.
• Keep weekly inventory of workplace items that need to be purchased.
• Restock the supply closet on a regular basis.
• Support local teams with inventory management.
• Manage the incoming and outgoing mail/shipment process within all workplaces.
• Unpack and stock workplace deliveries in designated closets or support shipments to desired locations.
• Assist with general conference room bookings; work through and respond to Zendesk tickets throughout the field and office locations, performing the necessary tasks to satisfy general workplace inquiries; and, when necessary, escalating incidents and maintenance requests to the Workplace Operations Specialist and Workplace Operations Lead.
• Coordinate with security on incoming visitors.
• Ensure name tags are printed and given to all visitors at the reception desk.
• Maintain clear and consistent communication while providing cross‑functional support to HR, Recruiting, Development, Real Estate, Construction and Physical Security.
• Receive, troubleshoot, resource, and resolve all incoming employee/guest questions or concerns.
• Support all workplace leadership with all duties as necessary.

• Be aligned with Core values:
  Make it Happen
  , Uplift Others and Be Yourself
  .
• A passion for facilitating an overall positive employee experience through ongoing operational support.
• 2+ years of customer service experience.
• 1+ year of experience in a workplace‑related role.
• Ability to remain agile and multi‑task effectively in a fast‑paced workplace.
• Solid interpersonal and communication skills, with the ability to build relationships across departments, work collaboratively, and manage conflict constructively.
• Capable of prioritizing tasks/duties as assigned and delegating tasks as needed.