Call Centre Operations - Operations Support Clerk

Call Centre Operations - Operations Support Clerk

Toronto, ON, Canada

Posted Thursday, May 14, 2026 at 4:00 a.m.

Accerta Claim Servicorp Inc. (ACSI) and its subsidiary, Accerta Services Inc. (ASI), both known as Accerta, is a social enterprise that manages dental, vision, drug, and healthcare benefits programs exclusively for government and social services agencies in Canada. Our targeted experience and innovative technology provide reliable service, process continuity, cost savings, as well as accurate and insightful data that enables governments to make informed strategic decisions, reducing stress on the healthcare system through streamlined administration.

Accerta is a Certified B Corporation which is a testament to the values on which we’ve built our business: serving our customers, caring for our employees, and supporting our community and the environment. Being part of the B Corp movement means we’re committed to continual improvement and making business a force for good. Thank you to our team and stakeholders who have helped us achieve this significant milestone!

JOB TITLE:

Operations Support Clerk

EMPLOYMENT TYPE:

Full‑time, Permanent, In Office 5 days a week, 8:30 am to 4:30 pm

This position ensures efficient mail and package handling, keeps office inventory, supports meeting coordination, and provides administrative help across the organization. The clerk works closely with office management to keep spaces tidy and to help with seamless office functions, including supporting meetings and catering.

Aligned with Accerta’s commitment as a certified B Corporation, this role contributes to Accerta’s social purpose by supporting the accurate, timely, and secure handling of operational communications that enable equitable access to publicly funded services. The Operations Support Clerk demonstrates B Corp principles of accountability, transparency, and equity through careful tracking of mail and materials, adherence to privacy and security requirements, and reliable fulfillment practices that support efficient service delivery and reduce administrative burden.

• Mail & Package Handling:
  Receive, sort, date‑stamp, and distribute incoming mail and courier packages (e.g., Fed Ex, UPS) to departments or individual employees.
• Outgoing Mail Processing:
  Weigh, measure, and affix proper postage to outgoing mail and parcels. Prepare shipping documents and file waybills to ensure correct tracking and delivery.
• Internal Logistics:
  Conduct scheduled mail runs to pick up and drop off mail throughout the office. Manage internal inter‑office correspondence efficiently, securely, and in alignment with privacy and information stewardship standards.
• Document/Correspondence Tracking:
  Maintain and update existing tracking logs for incoming/outgoing mail to support accuracy, transparency, and traceability.
• Inventory & Supplies:
  Monitor inventory levels, receive shipments, and restock office supplies to ensure all departments are adequately equipped.
• Office Administration:
  Keep office spaces tidy, including meeting rooms and shared spaces. Prepare and clean up after in‑office meetings, including food clean up and ensure meeting spaces are properly set up.
• Office Support:
  Manage meeting room bookings and provide administrative support as needed.
• Health & Safety:
  Actively participate in the H&S committee.

• Minimum 1 year of experience in a mailroom, clerical, or administrative support role.
• Minimum 1 year of data entry experience with demonstrated accuracy.
• Strong interpersonal and communication skills, with the ability to work effectively across all levels of the organization.

High school diploma or equivalent required; post‑secondary education considered an asset.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint) or equivalent tools.
• Strong computer skills with the ability to learn and navigate operational systems.
• Demonstrated accuracy and attention to detail in data entry and record maintenance.
• Ability to handle information in accordance with privacy and security requirements.

• De…