PRO, Program Coordinator

About Touchstone Institute

Touchstone Institute is a non‑profit corporation governed by a Board of Directors and receives financial support from the Government of Ontario, in addition to generating revenue through direct business‑to‑business contracts seeking competency assessment and learning solution services.

It is the largest assessment centre of its kind in Canada, providing professional competency assessment and learning programs to support the delivery of high‑quality health care. Touchstone Institute works closely with physicians, nurses and other healthcare providers who provide subject‑matter expertise to assess and improve the level of competency across individual practice.

Touchstone Institute has become an integral part of the commitment to internationally trained health professionals seeking entry into training and practice in Ontario and has expanded to provide assessment, certification, and quality assurance programs for practitioners across Canada.

Practice Ready Ontario (PRO) is a workplace assessment program that helps internationally trained family physicians who have completed postgraduate training and independent practice in family medicine or as a general practitioner outside Canada a fast‑tracked pathway to begin working in Ontario.

Funded by the Government of Ontario, Touchstone Institute works closely with the College of Physicians and Surgeons of Ontario, the Medical Council of Canada and others to administer the PRO program.

Reporting to the Manager of PRO, the Program Coordinator plays a key role in developing and coordinating PRO program operations from candidate intake, selection and assessment. The Program Coordinator will work closely with internal departments and external stakeholders to set timelines and budgets, plan meetings and ope rationalise the program. The Program Coordinator may also provide coordination support to other priority programs from time to time at the discretion of the Manager and Director.

• Oversees the successful administration of clinical field assessments, including site recruitment, liaising with assessors and candidates, and overall program delivery.
• Coordinates meetings with subject‑matter experts, key collaborators and project committees, developing materials and organising all meeting logistics.
• Works with internal stakeholders including the Technology Coordinator, Operations Coordinator, Events Coordinator and others to coordinate successful programming.
• Acts as a key contact for any issues pertaining to the Practice Ready Ontario Clinical Field Assessment, Candidate Orientation and Multiple Mini Interviews.
• Updates the Manager regularly on any issues that may affect program timelines and candidate or assessor experience.

• Collaborates with subject‑matter experts, consultants, assessors, clinic/hospital administrators, HR departments, casual staff and others to plan and execute project activities.
• Works to draft and coordinate policies, standard operating procedures, and process documents.
• Regularly reviews current processes with an eye to improving the efficiency and quality of current practices.
• Researches solutions that could better ope rationalise current processes.
• Liaises with internal departments and external vendors as needed.
• Pulls reports to evaluate and determine progress and success of program and participants.
• Makes suggestions on how to better support the organization’s objectives based on the feedback received from stakeholders.
• Supports User Acceptance Testing (UAT) for the PRO IT portal.

• Tracks candidate program progress using Touchstone Institute’s custom registration portal and Clinical Field Assessment software.
• Communicates with applicants regarding their application and assessment status.
• Communicates with assessors regarding clinical field assessment planning and delivery.
• Works with Manager and Director to draft and coordinate necessary reporting for clients, funders and other internal and external stakeholders.
• Inputs all post‑program information into internal databases for reporting…