Intermediate Clerk - Family Health Team Clinic - Regular Part-time

Job Summary and Qualifications

Job Title: Intermediate Clerk

Location: Sunnybrook Academic Family Health Team

Job Summary: Responsible for managing all incoming faxes for the clinic, ensuring accurate and timely processing of medical documents. This role includes labeling, categorizing documents, uploading them into the patient’s Electronic Medical Record (EMR), and ensuring proper distribution to healthcare providers and staff.

• Monitor and manage incoming faxes, ensuring all documents are received and processed in a timely manner.
• Label and categorize documents according to clinic protocols (e.g., appointment dates, notes to secretary, consult notes, prescriptions and urgent results).
• Identify urgent or time‑sensitive documents and escalate them to the appropriate provider.

• Upload and accurately file all incoming faxes in the patient’s Electronic Medical Record (EMR).
• Assign documents to the correct patient records.
• Add relevant notes, tags, or action items in the EMR as required.
• Notify healthcare providers of new documents requiring review or action.
• Other duties to support the administrative team as needed.

• One year of administrative experience in a health care setting preferred.
• Previous administrative experience in a primary care practice an asset.
• Attention to detail is a must.
• Able to meet departmental daily productivity standards in a busy work environment.
• Ability to communicate effectively with all levels of staff.
• Proficient in Microsoft Office.
• Knowledge of Quadramed, Sunny Care applications an asset.
• Previous experience working with Telus Practice Solutions (PSS) an asset.
• Must be able to prioritize workload and work in a team environment.
• Excellent problem‑solving and communication skills.
• Demonstrated ability to work in a team environment.