Patient Administrative Associate - Fracture Clinic - Casual

Summary of Duties

• Provide advanced PAA support to the Fracture Clinic

• Coordination of all administration and clerical activities within the department

• Duties include:
  
  Patient Registration and updating of patient information, scheduling appointment, ordering and coordinating x‑rays and other diagnostic procedures

• Chart preparation for all patient

• Respond to incoming phone calls, direct inquiries to appropriate personnel/area

• Other administrative duties as required

• Grade 12 education with Post‑secondary business/secretarial courses;

• Candidates who have successfully completed the hospital’s PAA training will be given priority consideration

• One year of Administrative/Business experience required, in a health care setting preferred

• Medical Terminology course preferred

• Computer/typing skills including Windows and MS Word are required;

• Keyboarding at 40 w.p.m. with maximum 5% error rate

• Demonstrated Patient‑Focused Care/Customer Service behavior

• Advanced organizational skills and ability to prioritize in a fast‑paced environment

• Excellent interpersonal skills and demonstrated understanding and ability to work in an inter‑professional team environment

• Proficiency with Sunny Care and Quadramed is required

• Proficiency with electronic payroll system is required

• Two years of experience with the PHS (patient scheduling system) is required

• Experience in orthopedics and trauma is strongly preferred

• Proven ability to respond effectively in stressful situations

• Excellent problem‑solving skills, ability to deal with conflict and communicate appropriately with patients, families and staff

• Effective time‑management skills and ability to multitask is essential