Administrative Assistant II, Medical

• Department:
  Hematology and Medical Oncology
• Compensation: CAD 25.56 - CAD 31.95 - hourly

UHN is Canada’s No. 1 hospital and the world’s No. 1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members. UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care.

UHN has the largest hospital‑based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and its only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Union: CUPE Clerical bargaining unit
Number of vacancies: 1
New or Replacement Position: Replacement
Site: Princess Margaret Cancer Centre
Department: Blood and Marrow Transplant Program
Reports to: DMOH Manager
Salary Range: $25.56 - $31.95 per hour
Hours: Up to 37.5 hours per week
Shifts: Weekdays;
Monday – Friday
Status: Temporary Full-Time (Contract - 5 months)
Closing Date: July 22, 2026

The Administrative Assistant II exercises judgment and independence in the performance of administrative activities, the principal responsibilities including utilizing knowledge of medical terminology and advanced functions to provide word processing/typing services to facilitate the production of moderate and/or complex documents/materials for assigned personnel; maintaining written and/or electronic calendar/schedule; administering and monitoring billing procedures and departmental budgeting records; ensuring efficient operation of the office within the scope of authority;

modifying and maintaining electronic and paper information filing/retrieval methods, systems and/or formats; performing clerical support functions, as assigned.

The Administrative Assistant II will be responsible for providing administrative, reception, and referral support within the Division of Medical Oncology and Hematology at UHN.

• Overall responsibility is to ensure that all work from this office is deftly managed by being focused on effectively and efficiently managing constantly changing priorities related to a busy program, calendar and schedule management and effective communication with all relevant parties.
• Support the timely and efficient processing of incoming referrals, scheduling/rescheduling of patient appointments, responding to patients' general inquiries, cancelling patient appointments, and completing reminder communications for scheduled patients.
• Complete administrative tasks that support data reporting requirements and a positive patient experience, meeting quality standards set out by UHN including registering patients, as needed, in UHN’s EPIC EMR (Electronic Medical Record) system.
• Exercise considerable judgment and have independence in providing administrative support to a busy service and excellent patient care; work proactively using critical thinking, accurate processing of information and self‑directed follow through.
• Follow‑up and upload documentation following patient consults with clinicians, nurse coordinators, and allied health, including transfer of notes back to referring clinician.
• Provide backup/cross‑coverage support as a member of an operational administrative team.

• Completion of Secondary School or recognized equivalent.
• Completion of a recognized post‑secondary office/medical administration program at the certificate level or equivalent.
• Two (2) years related administrative support experience.
• Experience working with EPIC EMR for managing referrals, appointment scheduling, and standard clinical operations is required.
• Previous on‑the‑job computer/word‑processing in a Microsoft Office…