Program Concierge

Overview

About us:

The Rotman School of Management is part of the University of Toronto, a global centre of research and academic excellence. Rotman is a catalyst for transformative learning, insights and public engagement, bringing together diverse views and initiatives around a defining purpose: to create value for business and society. Everyone at Rotman, faculty and staff, plays a role in bringing that promise to life.

Reporting to the Director, Client Services, the Program Concierge is a critical member of the Executive Programs team. Executive Programs offers a diverse range of education programs for individuals and groups in Toronto, nationally and internationally. Both standard and customized programs are offered throughout the year. The Program Concierge is responsible for providing each Executive Programs participant with an outstanding, personalized customer service experience.

Working under the direction of the Director, Client Services, the responsibilities of the Executive Program Concierge include providing program information and logistics to incoming participants, answering questions and ensuring they feel supported from admission through planning and attendance. The Program Concierge acts as the primary point of contact for each participant and goes above and beyond to ensure they receive extraordinary support and service.

The Program Concierge must display tact and diplomacy in dealing with clients, participants, special guests, visitors, faculty, staff, and suppliers.

• Act as the first point of contact for general enquiries
• Analyze client needs and make recommendations on event logistics and options
• Determine logistical details and activities for events and/or programming
• Coordinate scheduled activities for functions
• Check that room setup meets approved specifications
• Resolve issues that may occur during events and escalate problems as required
• Schedule travel plans and request appropriate accommodations
• Liaise with internal and external service stakeholders

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience
• Minimum three years of superior customer service experience, preferably with an executive audience
• Demonstrated experience drafting clear, professionally written communication for clients, participants, or senior stakeholders
• Experience developing or improving processes, workflows, or resources, including through the use of digital tools and technologies
• Strong computer skills and experience with MS Word and Excel, LMS, video conferencing tools and email applications
• Ability to cope with pressures and deadlines
• Strong communication skills, both verbal and written
• Excellent interpersonal skills with the ability to build effective relationships with stakeholders
• Ability to learn and utilize different computer applications and technologies efficiently
• Ability to assume responsibility and work on own initiative, and also collaborate with others
• Willingness to work a variety of hours and shifts, including early mornings, evenings and weekends

• Approachable
• Organized
• Resilient
• Team player

This is a one (1) year term opportunity.

Closing Date: July 28, 2026, 11:59 PM ET

Employee Group: USW

Appointment Type: Budget - Term

Schedule: Full-Time

Pay Scale: USW Pay Band 09 — $67,916 with an annual progression to a maximum of $86,855. Pay scale and job class assignment are subject to determination under the Job Evaluation/Pay Equity Maintenance Protocol.

Job Category: Administrative / Managerial

Lived Experience Statement: Candidates who are members of Indigenous, Black, racialized and 2

SLGBTQ+ communities, persons with disabilities, and other equity-deserving groups are encouraged to apply, and their lived experience shall be considered as applicable to the posted position.

Job descriptions are available upon request for internal applicants.

Diversity Statement: The University of Toronto embraces diversity and is building a culture of belonging. We encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with…