Bilingual Membership Services Assistant

Position: Bilingual Membership Services Assistant Role
Enhance client relations with the Ontario College of Teachers as a Bilingual Membership Services Assistant. This role emphasizes document review and effective client support in both French and English in a hybrid work setting.

This limited-term appointment offers an opportunity within the Membership Services Department, focusing on applications for teacher certification and maintaining member records. Key skills include document assessment, client communication, and a commitment to quality service. Be prepared for French proficiency testing and varied placement in Client Services or Membership Records.

Key Responsibilities:

• Scan, categorize, and upload documents for accurate records

• Assess applications for teacher certification compliance

• Communicate personalized steps to applicants effectively

• Provide timely support to clients through various channels

• Maintain confidentiality and quality assurance in document handling

Requirements:

• Post-secondary education or equivalent experience

• Bilingual in French and English, with strong communication skills

• Experience in a contact center or regulatory setting

• Proficient with CRM systems and Microsoft Office

• High attention to detail and problem-solving abilities

Utilize your bilingual skills and client service expertise to excel in this role with the Ontario College of Teachers.
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