Community Administrative Receptionist

Is Artificial Intelligence used for screening or assessment of candidates ☐Yes ☒ No

South Riverdale Community Health Centre is a non-profit, multi-service organization that provides primary healthcare, social and community outreach services with an emphasis on health promotion and disease prevention primarily to people of East Toronto. Our mission is to improve the lives of people that face barriers to physical, mental, spiritual and social well-being. We do so by meaningfully engaging our clients and communities, ensuring equitable access to primary health care and delivering quality care through a range of evidence informed programs, services and approaches.

As a leader in community health, our locally and internationally recognized community services include cutting-edge primary health services, health promotion, harm reduction, environmental health, community food centre and population-based community programs for marginalized peoples. We value health equity and inclusion and respect in our work and in the delivery of our services.

This position acts as part of a multidisciplinary team, providing reception and administrative support to staff and programs for the whole organization. This involves greeting and checking-in clients, answering and triaging calls, responding to inquiries, booking appointments, providing program information, file management using the EMR system, data entry and scheduling. This position requires providing services to a range of clients, including people who use drugs, people with mental health concerns, and other marginalized populations facing significant health barriers.

Working within the larger Service Administration & Quality (SAQ) team, this position also provides back-up administrative support for the clinic and other centre programs, which could include working at other SRCHC locations. As first point of contact for the centre, this position requires a high degree of professionalism, the ability to accurately work in a fast-paced environment, exhibit a strong, dynamic work ethic and the ability to effectively develop solutions as a critical thinker.

This position is expected to work evenings and weekends as required. Working onsite is required.

Provide reception services for the Centre including communicating with service users, responding to general enquiries, arranging services for clients (e.g. TTC passes, taxi, referrals to other agencies), answering incoming telephone calls for all staff, directing calls and taking messages, and providing information to the public and other agencies regarding services

Make appropriate referrals as required according to service needs

Provide backup coverage for Harm Reduction Supply and Naloxone Distribution

Maintain agency and service provider contact list within SRCHC catchment

Responsible for the opening and closing of the centre following procedures to ensure the security and safety of the building, staff, clients and guests

Recognize escalating situations and follow established protocols to obtain assistance and apply de-escalating techniques

Provide administrative support for new referrals and intake of clients receiving allied support services within the Centre via the EMR, email, e-referrals, fax and phone

Intake and registration of new clients

Provide support for open access services including checking-in and registration of clients

Provide administrative support to programs and services including data entry, scanning, booking appointments, managing referrals, checking-in clients and ensuring client registration, demographic and health equity information is up to date

Provide administrative support for Centre programing as required

Work collectively to manage client waitlists for programs and services

Ensure client records and files are accurate and current

Enter and maintain provider EMR templates, orientation and group schedules, as well as meetings and room booking

Input encounter information for data collection purposes into Excel, EMR or other tracking system

Participate in all required meetings, huddles, trainings, and communicate program and service updates across applicable teams

Assist with team…