Receptionist & Administrative Coordinator

Job title

Receptionist & Administrative Coordinator

Department

Finance & Operations

Reports to

EVP, Finance & Operations

Salary range

$50,000 - $54,900

Job type

Full-Time, Permanent, Hybrid working, 4 days in-office

Location

Toronto, Ontario

Posting period

Tuesday July 7, 2026

The opportunity

Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and Canada s only national 24/7, free, confidential, and multilingual e-mental health service for youth and a global leader in innovation for youth and their well-being.

The Receptionist & Administrative Coordinator is responsible for providing front-line office support and day-to-day administrative coordination for the Toronto and Montreal offices, as well as providing administrative support to two executives. This role ensures a smooth, welcoming, and well-functioning workplace by managing reception duties, supporting executive administration, coordinating office operations, and assisting with basic facilities-related activities. The role works closely with internal teams and external vendors to enhance overall employee experience and operational efficiency.

It’ll take courage, collaboration, innovation, resilience and trust. If you’re interested in transforming e-mental health solutions with KHP, you can explore this opportunity today!

Reception & Front Desk Operations

• Answer and direct incoming phone calls; take messages and distribute to appropriate staff
• Manage general reception inquiries and warmly greet visitors
• Receive, sort, and distribute incoming mail and deliveries
• Coordinate outgoing shipments (Purolator, Canada Post, Road Runner), including generating waybills and arranging pickups (temporary/shared support as applicable)
• Support, when needed, with courier shipments related to IT equipment returns or replacements (e.g., for offboarding, leaves, or swaps)
• Monitor “Contact Us” inbox daily fand route to appropriate internal stakeholders for investigation and response

Executive Administrative Support

• Provide administrative support to two executives, ensuring effective day-to-day coordination
• Manage andmaintainexecutive calendars, including:

• Scheduling meetings, securing appropriate meetingroomsand managing conflicts
• Supporting scheduling for group meetings that requireadditionallogistics
• Supports in person meetings, offsites, and workshops
• Coordinates presentation setup as required (screen display, materials etc).
• Process andsubmitexecutive expenses
• Support department credit card reconciliation on a monthly basis
• Provide coordination forteaminitiatives as required

Office Support

• Maintain and replenish central office supplies, as required. Support staff with space setup for meetings and events (e.g., press conferences, board meetings
• Arrangeadditionalcleaning services for high-traffic events
• Manage locker assignments and reassignments
• Support workstation booking system (Condeco or equivalent)
• Act as a point of contact for building-related issues (Toronto and Montreal), liaising with property management
• Coordinate service elevator bookings (after-hours/weekends only, per building rules)
• Arrange service providers for minor repairs and maintenance needs
• Coordinate employee access cards for onboarding (Toronto and Montreal)
• Manage access removal and notify buildings upon employee departures

Education & Experience

• Post-secondary education (college diploma or equivalent experience preferred)
• Minimum 3 years of experience in reception, administrative support, or office coordination
• Experience supporting office operations or facilities coordination is an asset

• Strong organizational skills with high attention to detail
• Professional, approachable, and service-oriented demeanor
• Excellent verbal and written communication skills
• Ability to manage multiple priorities and respond proactively
• Strong problem-solving abilities and sound judgment
• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams)
• Ability to handle confidential information with discretion
• Calm and adaptable in a fast-paced or changing…