Residence Operations Assistant - Residence

Find Your Spot at Humber

At Humber, we are a vibrant, diverse community of professionals dedicated to providing an exceptional learning experience for our students. Through our strategic vision and exciting new brand Builders of Brilliance, we are co-constructing a new model of polytechnic education for Ontario, Canada, and the world. We are committed to ensuring Humber offers the right programs, with the most effective teaching and learning approaches, to prepare exceptional leaders for our industries and communities.

At Humber, we are a vibrant, diverse community of professionals dedicated to providing an exceptional learning experience for our students. Through our strategic vision and exciting new brand Builders of Brilliance, we are co-constructing a new model of polytechnic education for Ontario, Canada, and the world. We are committed to ensuring Humber offers the right programs, with the most effective teaching and learning approaches, to prepare exceptional leaders for our industries and communities.

Position Title: Residence Operations Assistant

Status: Full-Time Support

Hours: 35 hours per week – (1:00 PM-9:00 PM, Friday - Tuesday)

Faculty/Department: Student Housing

Campus/

Location:

Lakeshore Campus (with occasional work at the North Campus based on operational needs)

Payband: E

Salary Range: $30.43 - $35.11

Starting Salary: $30.43

Progression through the payband is in accordance with the increments in the payband as outline in the Full-Time Support Staff Collective Agreement based on actual service in the payband.

Student Housing is dedicated to enriching life at Humber by delivering inclusive, innovative, and industry-leading services. Guided by a commitment to a student-centered experience, we strive to create an environment where every interaction enhances the vibrancy of our community.

With just over 1,750 bed spaces across two campuses and five buildings, our self-operated residence provides a supportive home-away-from-home for students throughout the academic year and summer. We operate 24/7, nearly 365 days a year, ensuring students have access to safe, affordable housing and the support they need to thrive. The December midyear break offers a unique opportunity for our team to take a brief pause, recharging before we welcome students and staff back to our vibrant community for the remainder of the academic year.

Within Residence Services, our dedicated team oversees key portfolios:
Residence Admissions, Off Campus Housing, Residence Operations, Front Desk & Summer Operations, and Residence Life. Together, we deliver exceptional service and foster a connected, inclusive, and thriving living environment.

The Residence Operations Assistant supports the Residence Operations Coordinator in ensuring the cleaning requirements and standards of the residence are achieved by providing functional guidance to student staff and monitoring the performance of the contract cleaners against the contract documents. Maintains communication with the Front Desk Coordinator and the Maintenance Coordinator, as appropriate. The incumbent is required to support the Residence Housekeeper and student staff in completing work assignments as required.

• Conduct daily inspections, monitor cleaning to ensure standards are maintained and assign tasks, using pre-developed task lists, to the housekeeping team
• Assist in student staff hiring and training
• Assist in monitoring the performance of cleaning contractor against tender specifications and report any issues to manager
• Assist with scheduling staff according to operational needs
• Participate in monthly meetings to ensure staff are continuously receiving training on procedures/policies, that issues are addressed, that staff are recognized for successes and that staff have an opportunity to provide feedback
• Assist in providing guidance to staff to ensure that housekeeping procedures and processes are current and are being practiced daily
• Refer performance concerns regarding housekeeping to the Residence Manager for appropriate follow up
• Using and updating residence building management software to ensure timely and accurate service delivery and record of work orders and housekeeping
• Perform recycling and waste management services
• Perform cleaning duties and utilizing cleaning equipment
• Assist in ensuring all…