Scheduling Clerk - Centralized Staffing & Scheduling Office

Job Description
The CSSO serves all inpatient units, the Emergency Department, and Support Services (i.e., Food and Nutrition Services, Environmental Services, Security Services) with their staffing and scheduling needs. With a robust team operating from , 7 days per week, the CSSO supports staffing and scheduling activities across the hospital, working closely with staff and leaders to ensure unit and department needs are met, all while using a brand-new scheduling application (HIVE).

Job Description
The CSSO serves all inpatient units, the Emergency Department, and Support Services (i.e., Food and Nutrition Services, Environmental Services, Security Services) with their staffing and scheduling needs. With a robust team operating from , 7 days per week, the CSSO supports staffing and scheduling activities across the hospital, working closely with staff and leaders to ensure unit and department needs are met, all while using a brand-new scheduling application (HIVE).

Job Description
The CSSO serves all inpatient units, the Emergency Department, and Support Services (i.e., Food and Nutrition Services, Environmental Services, Security Services) with their staffing and scheduling needs. With a robust team operating from , 7 days per week, the CSSO supports staffing and scheduling activities across the hospital, working closely with staff and leaders to ensure unit and department needs are met, all while using a brand-new scheduling application (HIVE).

Reporting to the CSSO Manager and the Clinical Operations Coordination Leader, the full-time, temporary (1 year) Scheduling Clerk will play an integral role in ensuring that all in-scope unit/departments are staffed in an operationally safe and cost-efficient manner at all times. They will focus on filling shift gaps on posted schedules, administrative exchanges, and call-outs to staff to cover short-notice absences, in accordance to the OPSEU and ONA Collective Agreements, CAMH policies, and legislation as applicable.

At present, there are 3 shifts for CSSO Scheduling Clerks:

.

Please note that, at the time of hire, the successful applicant(s) will work a master schedule that includes 2 of the 3 above shifts. They will also be scheduled for 3 weekends out of 6.

Responsibilities

Resolve basic scheduling queries

Maintain and update the scheduling system to ensure accurate and up-to-date information

Coordinate staffing matters through Oracle under the direction of the CSSO Manager/COCL/delegate

Assess and triage scheduling cases

Escalating complex issues to the Scheduling Specialist and Manager/COCL

Problem solving and trouble shooting

Communicating staffing changes and updates to relevant departments

Provide administrative support to the CSSO team

Prepare and distribute staff schedules

Ensure staffing profiles are accurate and up to date.

Qualifications

Post secondary program

Up to 1 year of experience of scheduling experience; experience in hospital setting or other fast-paced environment preferred

Experience with scheduling and procurement software an asset

Demonstrated proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)

Comfortable with technology and able to learn new software quickly

Ability to maintain confidentiality and knowledge of privacy legislation

Strong verbal and written communication skills

Ability to interact professionally with patients, staff, and external contacts

Excellent customer service skills

Salary Range
$28.41 - $32.72 per hour

CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital.

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