Front Desk and Intake Coordinator

KEY

DUTIES AND RESPONSIBILITIES:

Customer Service and Front Desk

Greeting clients upon arrival and addressing basic client inquiries and concerns

Providing an overall exceptional customer service experience, focusing on meeting and exceeding client expectations

Triaging telephone calls and fax messages to the appropriate individuals

Greeting third parties upon entry, representing the Firm in a professional and friendly manner

Monitoring which staff are present in the office at which times to assist in efficiently directing telephone traffic

Ensuring reception area is tidy and presentable to clients and visitors

Other Duties

Handle and administer all client file closures

Kitchen duties including setup for and cleanup of meetings, and the loading of dishwashers

Ensuring proper maintenance of office space

Liaising with the property management regarding building issues

Responsible for various other general administrative duties, including data entry, printing of documents and other clerical duties that may be assigned.

Assists with monitoring and directing updates and notifications through the IRCC portal

SKILLS AND

QUALIFICATIONS:

Minimum of one year experience in a similar role

Must be proficient in English. Proficiency in other languages an asset

Excellent interpersonal and communication skills

Strong attention to detail and organizational abilities

Ability to work in a high-volume environment

Proficiency in MS Office

WHAT THE FIRM HAS TO OFFER YOU:
Green and Spiegel embodies the "work hard, play hard" mentality. It's no secret that people in high spirits tend to produce great work. We understand the challenges that come with a fast-paced work environment - we highly value work/life balance at Green and Spiegel and encourage our employees to do the same. Our firm offers many perks including:

Collaborative and collegial culture

Competitive salary, comprehensive benefits package, and RRSP matching program

Wellness and social perks including peer-to-peer and firm-wide recognition programs, monthly birthday celebrations, wellness sessions, staff appreciation week, etc.

Diverse work with lots of autonomy

Mentorship and room for advancement and learning

Exposure to Canada's largest and oldest immigration law firm!

Green and Spiegel reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

$45,000 - $ 53,000 per year

This job posting is for an existing vacancy. In accordance with the Ontario Employment Standards Act, 2000, as amended, we disclose that our recruitment process does  NOT  use artificial intelligence (AI) tools. All hiring decisions are made by our hiring team.

Green and Spiegel LLP is committed to building a diverse workforce representative of the communities we serve. We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. Accommodation will be provided in LLP's accessibility policies and procedures. Applicants must make their accommodation needs known upon requests for interviews.