Gift​/Donation Administrator & Data Analyst

We are seeking a detail-oriented, analytical and collaborative Gift Administration & Data Specialist to join a high-performing team at our downtown Toronto office.

This is an excellent opportunity for someone who enjoys working with fundraising data, financial information, donor records and process improvement and who takes pride in accuracy and data integrity.

Reporting to the Gift Administration leadership team, you will be responsible for the setup, processing, reconciliation and reporting of pre-authorized recurring donations received through multiple offline fundraising channels, including Direct Mail, Telemarketing and Face-to-Face campaigns.

You will work extensively with Blackbaud Raiser's Edge
, donor and financial data, internal teams and external vendors to ensure donations are accurately processed, reconciled and receipted.

The ideal candidate is highly organized, comfortable working with large volumes of data, and interested in using automation and AI tools to improve processes and reduce manual work.

• Process recurring and pre-authorized donations received through Direct Mail, Telemarketing, Face-to-Face and other fundraising channels.
• Download and process encrypted vendor files and accurately enter and update donor and gift information.
• Manage the end-to-end processing of monthly recurring gifts, including make-up payments, pauses, cancellations and account updates.
• Perform quality checks and reconcile vendor data, Raiser’s Edge records and financial information.
• Investigate and resolve discrepancies between fundraising data, Raiser’s Edge and bank records.
• Create and maintain import templates for Raiser’s Edge using the Raiser's Edge Import module and/or Import-O-Matic
  .
• Process staff payroll contributions in Raiser’s Edge based on information provided by Payroll.
• Complete daily reconciliation of recurring gifts and third-party designated donations.

• Issue accurate CRA-compliant tax receipts
  , cancelled receipts, replacement receipts and ad hoc receipts.
• Prepare consolidated annual tax receipt data files for donors.
• Ensure gift processing and revenue allocation comply with CRA requirements, organizational policies and established procedures.
• Maintain a high level of confidentiality and integrity when handling donor and financial information.

• Prepare scheduled and ad hoc reports on recurring donations, revenue activity and trends.
• Provide accurate reporting and status updates to internal teams and management.
• Analyze fundraising and financial data to identify discrepancies, trends and opportunities for improvement.
• Work with Marketing & Development and other internal stakeholders to support new campaign launches and ongoing campaign requirements.

• Identify inefficiencies, redundancies and potential sources of error within gift administration processes.
• Recommend and implement process improvements that increase accuracy and efficiency.
• Identify opportunities to automate repetitive data and gift-processing activities.
• Utilize AI tools to summarize documentation, identify patterns and flag inconsistencies across systems.
• Develop or support automation workflows using Python, Power Automate, Zapier or similar tools.
• Contribute to modernization initiatives within Gift Administration.

• Maintain and update the Data Entry Guide, Gift Entry Manual, PAP Manual and End-to-End Procedures
  .
• Develop new procedures and documentation as processes evolve.
• Maintain and update policies, procedures and guidelines related to recurring gifts.
• Provide training and guidance to staff involved in recurring gift processing and receipting.
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