Appointment Scheduler

Union: CUPE Clerical bargaining unit Number of Vacancies: 1 New or Replacement Position: Replacement Site: 67 College Street Department: Medical Imaging Reports to: Supervisor,Administrative Services Hours: Variable Wage Range: $23.14 - $28.92 per hour Shifts: Variable Status: Casual Closing Date: October 1, 2026 This position is a newly-unionized CUPE Clerical (TGH) position, and the Collective Agreement has not yet been negotiated or ratified.

Once finalized, the terms and conditions of your employment could change, in accordance with the collective agreement.

Join the Joint Department of Medical Imaging (JDMI) at UHN, one of the largest academic medical imaging department in Canada! With 750,000+ exams annually, we set the standard for clinical excellence. Our cutting-edge digital technology and dedicated team of 700+ staff and 90 specialized radiologists prioritize patient care and exceptional image quality. Be part of our journey to shape the future of medical imaging through innovation, ground breaking research, education, and top-notch service.

The JDMI is committed to ongoing education and quality assurance initiatives and is fully affiliated with the University of Toronto and the Michener Institute of Education.

As a valued member of Team JDMI, you will play a key role in supporting JDMI clinical operations as the appointment scheduler plays a pivotal role in supporting scheduling and coordination of appointments across different modalities. The scheduling support model includes reviewing imaging requests, placing orders, reviewing protocols and following safety guidelines to schedule appointments accurately and safely with patients.

• Complete a series of complex clerical services received from multiple sources including imaging order entry, scheduling/rescheduling/cancelling imaging appointments, communication of preparation and coordinating appointment resources
• Process, document and support the scheduling of imaging studies and/or procedures electronically/manually; performs data entry responsibilities
• Provide routine and some complicated imaging examination preparation and imaging appointment information to the patient, referring clinic or other health care teams
• Exercise some judgment or decision-making in the provision of complex clerical services including scheduling of imaging appointments
• Provide clerical support and cross functional responsibilities to JDMI Leadership and Imaging teams as required
• Answering phone queue models and provide customer service support to imaging patients and referring programs

• Completion or Grade 12 or recognized equivalent
• 1 year experience in a heath care environment
• 2 years related experience in a customer service environment
• Experience working with computer/word processing and database software
• Excellent telephone, interpersonal and customer service skills including excellent verbal and written skills
• Ability to work effectively and efficiently under pressure
• Ability to use good judgement in assessing difficult situations
• Ability to work in both a team environment and independently

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive compensation & benefits (medical, dental, etc.)
• HOOPP defined benefit pension plan
• Wellness services & offerings
• Close access to the TCC and UHN shuttle service
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts…